Kari Cordova
Shafter
Summary
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Overview
15
15
years of professional experience
Work History
Crew Member
McDonald's Restaurant
11.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Coach Operator
Golden Empire Transit
11.2015 - 03.2022
- Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
- Enhanced route efficiency through regular analysis of schedules and traffic patterns.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Handled cash transactions accurately while maintaining accountability for daily revenue collections per company guidelines.
- Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
- Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
- Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
Delivery Driver
FedEx
06.2012 - 01.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Induction Program Mentor
Teen Challenge Southern California- Kern County
06.2010 - 06.2012
- Facilitated group training sessions on relevant topics, equipping new employees with essential skills for success in their roles.
- Fostered professional growth among mentees by identifying opportunities for skill development within their respective departments.
- Increased new employee engagement through personalized mentoring sessions, tailored to individual needs.
- Streamlined the induction process by creating user-friendly documentation outlining key steps and expectations for both mentors and mentees.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between mentors and mentees.
- Served as role model for mentees by demonstrating strong values and ethical standards.
Education
Biblical Studies
Teen Challenge Ministry Institute
South Gate, CA06.2010
GED -
Ventura High School
Ventura, CA06.2008
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Interactive communication skills
- Verbal and written communication
- Telephone etiquette
- Positive company representation
Timeline
Crew Member
McDonald's Restaurant
11.2023 - Current
Coach Operator
Golden Empire Transit
11.2015 - 03.2022
Delivery Driver
FedEx
06.2012 - 01.2014
Induction Program Mentor
Teen Challenge Southern California- Kern County
06.2010 - 06.2012
Biblical Studies
Teen Challenge Ministry Institute
GED -
Ventura High School
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