Summary
Overview
Work History
Education
Skills
Key Qualifications
References
Languages
Timeline
Generic

Kari Bush

Woodstock,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Penningtons
12.2019 - Current
  • Demonstrates, trains and reinforces customer experience behaviours
  • continously exceeds sale target and expectations
  • maximizes SFL role by observing team and providing feedback and coaching
  • makes timely adjustments based on storeforce scheduling practices and business knowledge
  • manages and executes marketing strategies (i.e. markdowns , promotions and floor plans)
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

key holder

Penningtons
09.2017 - 01.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Assistant Manager

Tim Hortons
08.2002 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Education

High School Diploma -

Sussex Regional High School
Sussex, NB
05.1996

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Employee Scheduling
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Sales Strategies
  • Retail Operations Management
  • Policy Enforcement
  • Schedule oversight
  • Customer Service
  • Team Leadership

Key Qualifications

  • Excellent communication skills developed through experience in customer service.
  • Moderate computer skills
  • Highly critical thinker with effective skills proven through work experience.
  • Flexible team player who prospers in a fast paced work environment.
  • Extremely organized with a high attention to detail.
  • Known for outstanding customer service.
  • Properly and safely processing customer payments
  • Dealing and resolving with customer's complaints, concerns, and comments.

References

References available upon request

Languages

English
Full Professional

Timeline

Assistant Manager

Penningtons
12.2019 - Current

key holder

Penningtons
09.2017 - 01.2019

Assistant Manager

Tim Hortons
08.2002 - 01.2019

High School Diploma -

Sussex Regional High School

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Kari Bush