Kari Baggaley
Comox,BC
Summary
Dynamic Customer Experience Manager at TD Bank with a proven track record in enhancing client loyalty through personalized solutions and effective complaint resolution. Skilled in training and mentoring teams, fostering a culture of empathy and problem-solving, resulting in increased employee retention and satisfaction. Proficient in Microsoft Office Suite, ensuring efficient operations.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Manager
TD Bank
Courtenay, BC
2019 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Increased employee retention through effective training and mentorship programs.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
Education
Banking And Finance
Compu College
Vancouver, BCSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Complaint resolution
- Team building and leadership
Languages
English
Full Professional
Timeline
Customer Experience Manager
TD Bank
2019 - Current
Banking And Finance
Compu College