Kari Baggaley
Comox,BC
Summary
Dynamic Customer Experience Manager at TD Bank with a proven track record in enhancing client loyalty through personalized solutions and effective complaint resolution. Skilled in training and mentoring teams, fostering a culture of empathy and problem-solving, resulting in increased employee retention and satisfaction. Proficient in Microsoft Office Suite, ensuring efficient operations.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Manager
TD Bank
2019 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Increased employee retention through effective training and mentorship programs.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
Education
Banking And Finance
Compu College
Vancouver, BCSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Complaint resolution
- Team building and leadership
Languages
English
Full Professional
Timeline
Customer Experience Manager
TD Bank
2019 - Current
Banking And Finance
Compu College
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