Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

KAREY MAILLET

BOUTILIERS POINT,NS

Summary

Dedicated and results-driven professional seeking the position of Assistant Director of Operations. Bringing a strong background in financial services, customer relations, and extensive experience in leadership roles within both banking and the hospitality industry. Eager to leverage skills and expertise to contribute to the success of your operations team.

Overview

27
27
years of professional experience

Work History

Customer Experience Lead

Scotiabank
Dartmouth, Nova Scotia
08.2022 - Current
  • Lead a team in a Canadian Retail Branch, overseeing coaching, client contact calls, and fraud prevention
  • Ensure execution of individual goals, plans, and initiatives to support branch business strategies
  • Maintain compliance with regulations, internal policies, and procedures.

Senior Customer Experience Associate / Universal Banker

Scotiabank
Dartmouth, Nova Scotia
03.2020 - 08.2022
  • Manage client interactions, transactional authorizations, and contribute to the efficiency of branch operations
  • Support the promotion of Bank services, enhance customer experience, and encourage digital banking adoption
  • Daily, opened checking and savings accounts as well as credit cards.

Customer Service Representative / Balancing Lead Teller

Scotiabank
Halifax, Nova Scotia
05.2019 - 03.2020
  • Manage balancing and lead teller responsibilities with the branches day to day procedures maintaining a customer focused culture, adhering to regulatory guidelines and policies.

Travel Manager

Flight Centre Corporate Traveler
Halifax, Nova Scotia
01.2019 - 04.2019
  • Ensure quick and efficient response to client travel inquiries, planning itineraries, and coordinating travel arrangements
  • Handle billing, sales, and customer relations.

Customer Experience Associate – Balancing Teller

Scotiabank
Halifax, Nova Scotia
09.2014 - 12.2018
  • Day to day financial customer transactions, promoting banking services and digital banking.

Customer Service Representative - Teller

Scotiabank
Victoria, British Columbia
10.2014 - 06.2014
  • Day to day financial customer transactions, promoting bank services and digital banking.

Manager

Grand Banker Seafood Bar & Grill / Brigantine Inn & Suites
Lunenburg, Nova Scotia
01.1999 - 01.2001
  • Hired, trained, and managed staff, delegated tasks, ensured prompt and friendly customer service
  • Ensured quality guest experience and dealt with any client concerns and complaints
  • Overseen direct reports in all aspects of operations
  • Maintained safe and sanitized operations
  • Implemented effective marketing activities, resulting in increased sales and profitability.

Supervisor

Grand Banker Seafood Bar & Grill / Brigantine Inn & Suites
Lunenburg, Nova Scotia
01.1998 - 01.1999
  • Monitored employees and the day-to-day performance within the team, organizing to ensure optimum productivity.

Food & Beverage Server

Grand Banker Seafood Bar & Grill / Brigantine Inn & Suites
Lunenburg, Nova Scotia
01.1997 - 01.1999
  • Greeting and serving customers, providing detailed information on menu – both food and beverage, multitasking various duties.

Education

HOSPITALITY SERVICES PROGRAM -

NOVA SCOTIA COMMUNITY COLLEGE
01.1996

Skills

  • Team Management
  • Teamwork and Collaboration
  • Strategic Thinking
  • Sales Enablement
  • Client Advocacy
  • De-Escalation Techniques
  • Regulatory Compliance
  • Customer Service

Hobbies and Interests

  • Gardening
  • Hobby Farming
  • Beekeeping
  • Beach Combing
  • Antiques
  • Markets
  • Live Music
  • Art Collections

References

References Available Upon Request

Timeline

Customer Experience Lead

Scotiabank
08.2022 - Current

Senior Customer Experience Associate / Universal Banker

Scotiabank
03.2020 - 08.2022

Customer Service Representative / Balancing Lead Teller

Scotiabank
05.2019 - 03.2020

Travel Manager

Flight Centre Corporate Traveler
01.2019 - 04.2019

Customer Service Representative - Teller

Scotiabank
10.2014 - 06.2014

Customer Experience Associate – Balancing Teller

Scotiabank
09.2014 - 12.2018

Manager

Grand Banker Seafood Bar & Grill / Brigantine Inn & Suites
01.1999 - 01.2001

Supervisor

Grand Banker Seafood Bar & Grill / Brigantine Inn & Suites
01.1998 - 01.1999

Food & Beverage Server

Grand Banker Seafood Bar & Grill / Brigantine Inn & Suites
01.1997 - 01.1999

HOSPITALITY SERVICES PROGRAM -

NOVA SCOTIA COMMUNITY COLLEGE

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