Summary
Overview
Work History
Education
Certification
Timeline
Generic

KAREN V. GOLLA

Toronto,ON

Summary

Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Seeking to leverage skills in a dynamic work environment. Skilled in collaborating with diverse teams and adapting quickly to new challenges. Known for ambition, work ethic, and unwavering commitment to excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Orthodontic Dental Assistant

Smilesquad Kids Dental
06.2023 - Current
  • Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
  • Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
  • Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
  • Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.

Dental Assistant/Receptionist

Orthodontics at Don Mills
09.2022 - 06.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Reception

Dr Cregan
05.2022 - 09.2022
  • Reduced patient wait times through effective scheduling and coordination with the reception staff.
  • Improved office workflow by organizing patient files efficiently and maintaining an orderly reception area.
  • Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
  • Processed payments and dealt with insurance.

Dental Assistant/Receptionist Grin Orthodontics

Grin Orthodontics
04.2014 - 04.2022
  • Answered Patients inquiries on the phone.
  • Processed payments.
  • Booked appointments.
  • Sterilization, patient care and patient flow director.
  • In charge of ordering supplies.

Dental Assistant Children's Dental Home

01.2012 - 01.2014
  • Taking radiographs.
  • Sterilization,.
  • Four handed dentistry.

Dental Assistant

Forest Hill Orthodontics
06.2006 - 07.2012
  • Seating patients.
  • Provided oral and appliance care instructions.
  • Processing and taking panoramic, cephalometric x-rays.
  • Assessed patients and documented their medical histories.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Documented patient information obtained from interviews.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.

Customer Service Rep

Carl Zeiss Ltd
10.2003 - 04.2004
  • Opened daily mails and responsible for faxes.
  • Knowledge of Carl Zeiss products and lenses.
  • Dealt with customers and provided accurate and timely information.
  • Assisted the customers over the phone.

Sales Associate

Hudson's Bay Company
08.2000 - 09.2003
  • Responsible for greeting customers and selling merchandise.
  • Worked on commission basis for sales of shoes and shoe polishes.
  • Balanced floats for opening and closing registers in the store.
  • Assisted customers in a friendly and courteous manner.
  • Listened to customers needs and assisted customers with concerns.

Education

Java Programming Key Courses A plus, Excel, Access, Networking, Photoshop, Html, XML, SQL, PL/SQL and JAVA - undefined

CDI College
Toronto, ON

Customer Service Certificate: Nov. - undefined

George Brown College
Toronto, ON

Diploma - Applied Technology Information

Canadian College of Business & Computers
Toronto, ON

Diploma - undefined

Loretto College School
Toronto, ON
1998

Certification

HARP Certified CPR Certified First Aid Certified

Timeline

Orthodontic Dental Assistant

Smilesquad Kids Dental
06.2023 - Current

Dental Assistant/Receptionist

Orthodontics at Don Mills
09.2022 - 06.2023

Reception

Dr Cregan
05.2022 - 09.2022

Dental Assistant/Receptionist Grin Orthodontics

Grin Orthodontics
04.2014 - 04.2022

Dental Assistant Children's Dental Home

01.2012 - 01.2014

Dental Assistant

Forest Hill Orthodontics
06.2006 - 07.2012

Customer Service Rep

Carl Zeiss Ltd
10.2003 - 04.2004

Sales Associate

Hudson's Bay Company
08.2000 - 09.2003

Java Programming Key Courses A plus, Excel, Access, Networking, Photoshop, Html, XML, SQL, PL/SQL and JAVA - undefined

CDI College

Customer Service Certificate: Nov. - undefined

George Brown College

Diploma - Applied Technology Information

Canadian College of Business & Computers

Diploma - undefined

Loretto College School

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KAREN V. GOLLA