Karen Nota
Ottawa,ON
Summary
Expert Sales and Customer Support Consultant with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
4
4
years of professional experience
Work History
Virtual Sales and Support Consultant
Mukuru Africa
Cape Town , Western Cape
03.2022 - 12.2022
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support .
- Assist customers who call the Mukuru Customer Support Department
- Manage own system by prioritizing calls
- Accurately create tickets on the Zendesk for queries that must be escalated
- Call back customers who have requested call-backs
- Identify the customer’s needs and either create an order or capture a ticket on the Zendesk
- Ensure all information is accurately captured onto the system
- Create orders on the system on behalf of the customers
- Coordinate meetings for new account creation
- Provide the new customer with all relevant information about the card and what is required to open an account
- Assist new customers from the UK in creating accounts
- Promote new and additional products to customers
- Uphold the company brand
- Manage own professional and self-development
- De-escalated irate customers with communication skills .
Customer Service Cashier
MLP Foods
Johannesburg , Gauteng
08.2018 - 02.2022
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Certificate of Completion - Anti Money Laundering
Mukuru Learning Academy
11.2022
National Certificate - Tourism And Hospitality Management
Harare Polytechnic College
Harare Zimbabwe 10.2011
Skills
- Multitasking skills
- Computer skills
- Typing skills
- Telephone skills
- Verbal communication skills
- Selling skills
- Time management skills
- Organisational & administrative skills
- Conflict management skills
- Attention to detail
- Active Listening
- Customer Service
- Reliable & Trustworthy
Timeline
Virtual Sales and Support Consultant
Mukuru Africa
03.2022 - 12.2022
Customer Service Cashier
MLP Foods
08.2018 - 02.2022
Certificate of Completion - Anti Money Laundering
Mukuru Learning Academy
National Certificate - Tourism And Hospitality Management
Harare Polytechnic College