Karen Mae Buscagan
Toronto,Canada
Summary
Professional talent acquisition specialist with comprehensive experience in full-cycle recruitment and process improvement. Proven ability to streamline workflows and enhance efficiency, ensuring timely and quality service delivery. Strong verbal and interpersonal communication skills enable effective collaboration with hiring managers and the mentorship of junior team members. Highly adaptable and resourceful, capable of managing multiple priorities in fast-paced environments while maintaining a strong commitment to confidentiality and the integrity of company policies.
Overview
7
7
years of professional experience
Work History
Recruiter
Foundever
07.2021 - Current
- Managed the full-cycle recruitment process by conducting indepth interviews to assess candidates' skills, experience, and cultural fit, resulting in a successful placement
- Created and implemented streamlined recruitment processes that improved workflow efficiency, reducing administrative tasks and allowing for a more strategic focus on talent acquisition
- Partnered with hiring managers to understand departmental needs and align recruitment strategies with business goals, fostering a collaborative hiring environment
- Provided training and mentorship to junior recruiters, enhancing team performance and contributing to a more knowledgeable and effective recruitment team
Customer Service Representative
Foundever (formerly Sykes Enterprises)
01.2021 - 07.2021
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained an updated knowledge base of current products, services, pricing, promotions
Deli Assistant
Messina Bakery
06.2018 - 01.2021
- Assist customers in cutting deli meats and cheeses, packaging breads for purchases, and charcuterie board orders
- Provided support in other areas of the store as needed or requested
Receptionist, Volunteer
West Toronto Support Services
08.2018 - 12.2018
- Answer phone calls of West Toronto Support Services and direct them to the relevant staff members
- Serve as the first point of contact for clients arriving for appointments or activities in the building
Education
CERTIFICATE IN HUMAN RESOURCES MANAGEMENT -
YORK UNIVERSITY
06.2024
ONLINE CERTIFICATE -
ULTIMATE MICROSOFT OFFICE
09.2021
ONLINE CERTIFICATE -
MEGA DIGITAL MARKETING COURSE
08.2021
Skills
- Recruitment Process Improvement
- Talent Acquisition
- Relationship Building
- Job Applicant Interviews
- Onboarding Facilitation
- Full Cycle Recruiting
- Organizational System
- Recruitment process improvement
- New hire training
- Administrative support
- Recruitment strategies
- Full cycle recruiting
- Client relationship management
- Onboarding coordination
- Recruiting software experience
Timeline
Recruiter
Foundever
07.2021 - Current
Customer Service Representative
Foundever (formerly Sykes Enterprises)
01.2021 - 07.2021
Receptionist, Volunteer
West Toronto Support Services
08.2018 - 12.2018
Deli Assistant
Messina Bakery
06.2018 - 01.2021
CERTIFICATE IN HUMAN RESOURCES MANAGEMENT -
YORK UNIVERSITY
ONLINE CERTIFICATE -
ULTIMATE MICROSOFT OFFICE
ONLINE CERTIFICATE -
MEGA DIGITAL MARKETING COURSE
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