Karen Kar Yan Ching
Richmond,BC
Summary
A candidate with a keen attention to detail, excellent organizational skills, and a reliable track record, adeptly handling various tasks while maintaining a positive outlook. Open to assuming additional duties to contribute to team objectives.
Overview
18
18
years of professional experience
Work History
Assistant Manager II, Financial Institutions
Dah Sing Bank, Limited
04.2018 - 05.2023
- Conducted average over 200 AML/KYC due diligences on correspondent banks yearly; and advised on establishing or terminating Relationship Management Agreements (RMA) with banks which based on business needs.
- Assisted in opening and reviewing Nostro and Vostro accounts for compliance and accuracy.
- Responded promptly to AML/KYC due diligence inquiries, provided compliance documentation to correspondent banks, and communicated with internal teams on operational, systematic, and compliance matters. Reported detailed issues to Senior Manager.
- Coordinated and scheduled meetings with current and prospective Financial Institutions (FIs) for networking purposes.
- Compiled necessary documents and provided administrative support for various applications.
- Assisted in training onboarding new team members, set up system access, offering ongoing guidance, and motivated teammates.
- Monitored operational and reputational Key Risk Indicators, identified areas for improvement, and reported operational risk issues to senior management and relevant departments.
- Collaborated with managers and other teams to enhance and maintained a safe working environment, ensured adherence to company's work safety policies.
- Updated and reconciled account details to uphold precise customer records and reduced discrepancies while ensuring confidentiality of information.
- Participated in systematic User Acceptance Testing (UAT) and communicated technical issues to IT teams or developers for enhancement.
- Provided in-house operational support to other teams and departments.
- Managed sorting, reception, and distribution of physical mail and email correspondence within departments and among staff members. Promptly allocated received mail and messages to relevant staff while coordinating with administrative team for incoming and outgoing package shipments.
- Worked closely with audit team to hedge against or mitigate operational risks.
Assistant Manager I, Financial Institutions
Dah Sing Bank, Limited
02.2014 - 03.2018
- Conducted average over 200 AML/KYC due diligences on correspondent banks yearly; and advised on establishing or terminating Relationship Management Agreements (RMA) with banks which based on business needs.
- Responded promptly to AML/KYC due diligence inquiries, provided compliance documentation to correspondent banks, and communicated with internal teams on operational, systematic, and compliance matters. Reported detailed issues to Senior Manager.
- Coordinated and scheduled meetings with current and prospective Financial Institutions (FIs) for networking purposes.
- Compiled necessary documents and provided administrative support for various applications.
- Assisted in training onboarding new team members, set up system access, offering ongoing guidance, and motivated teammates.
- Monitored operational and reputational Key Risk Indicators, identified areas for improvement, and reported operational risk issues to senior management and relevant departments.
- Collaborated with managers and other teams to enhance and maintained a safe working environment, ensured adherence to company's work safety policies.
- Updated and reconciled account details to uphold precise customer records and reduced discrepancies while ensuring confidentiality of information.
- Provided in-house operational support to other teams and departments.
- Managed sorting, reception, and distribution of physical mail and email correspondence within departments and among staff members. Promptly allocated received mail and messages to relevant staff while coordinating with administrative team for incoming and outgoing package shipments.
- Worked closely with audit team to hedge against or mitigate operational risks.
Senior Financial Institutions Officer
Dah Sing Bank, Limited
05.2012 - 01.2014
- Conducted average over 200 AML/KYC due diligences on correspondent banks yearly; and advised on establishing or terminating Relationship Management Agreements (RMA) with banks which based on business needs.
- Responded promptly to AML/KYC due diligence inquiries, provided compliance documentation to correspondent banks, and communicated with internal teams on operational, systematic, and compliance matters. Reported detailed issues to Senior Manager.
- Coordinated and scheduled meetings with current and prospective Financial Institutions (FIs) for networking purposes.
- Compiled necessary documents and provided administrative support for various applications.
- Assisted in training onboarding new team members, set up system access, offering ongoing guidance, and motivated teammates.
- Monitored operational and reputational Key Risk Indicators, identified areas for improvement, and reported operational risk issues to senior management and relevant departments.
- Collaborated with managers and other teams to enhance and maintained a safe working environment, ensured adherence to company's work safety policies.
- Updated and reconciled account details to uphold precise customer records and reduced discrepancies while ensuring confidentiality of information.
- Provided in-house operational support to other teams and departments.
- Managed sorting, reception, and distribution of physical mail and email correspondence within departments and among staff members. Promptly allocated received mail and messages to relevant staff while coordinating with administrative team for incoming and outgoing package shipments.
- Worked closely with audit team to hedge against or mitigate operational risks.
Financial Institutions Officer
Dah Sing Bank, Limited
01.2011 - 04.2012
- Conducted average over 200 AML/KYC due diligences on correspondent banks yearly; and advised on establishing or terminating Relationship Management Agreements (RMA) with banks which based on business needs.
- Coordinated and scheduled meetings with current and prospective Financial Institutions (FIs) for networking purposes.
- Compiled necessary documents and provided administrative support for various applications.
- Monitored operational and reputational Key Risk Indicators, identified areas for improvement, and reported operational risk issues to senior management and relevant departments.
- Collaborated with managers and other teams to enhance and maintained safe working environment, ensured adherence to company's work safety policies.
- Updated and reconciled account details to uphold precise customer records and reduced discrepancies while ensuring confidentiality of information.
- Provided in-house operational support to other teams and departments.
- Managed sorting, reception, and distribution of physical mail and email correspondence within departments and among staff members. Promptly allocated received mail and messages to relevant staff while coordinated with Administrative team for incoming and outgoing package shipments.
- Worked closely with audit team to hedge against or mitigate operational risks
Administrative Assistant
HSBC Bank Canada
10.2007 - 11.2010
- Offered administrative assistance for commercial loan accounting tasks, including tasks like initiating new loans, processed loan advances and payouts, and calculated interest and bank charges.
- Managed issuance and amendments of Domestic Standby Letters of Credit or Guarantees.
- Compiled necessary documentation for account openings, adhering to Bank's KYC policy, and addressed customer service needs and daily transactions.
- Generated monthly revenue reports for account managers, encompassed loan fees and service charges.
- Assisted in sorting incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Updated and reconciled account details to uphold precise customer records and reduced discrepancies while ensured confidentiality of information.
- Handled and responded customer concerns, inquiries and requests promptly, and escalated major issues to supervisor.
- Collaborated with managers and teammates to enhance and maintain safe working environment, ensuring adherence to company's work safety policies.
- Managed filing system, entered data and completed other clerical tasks
Customer Service Representative
HSBC Bank Canada
05.2005 - 09.2007
- Engaged in general office tasks and managed switchboard.
- Delivered quality customer service, processed transactions and fund balances.
- Issued Certificate of Balance Letters.
- Addressed customer concerns and inquiries promptly, escalated significant issues to supervisor.
- Managed incoming mail and packages, coordinated outgoing shipments.
- Maintained accurate account records, minimized discrepancies, and ensured data confidentiality.
- Collaborated with managers and colleagues to ensure safe work environment according to company safety policies.
- Participated in team meetings and training sessions to stay updated on product and regulation changes.
News Editor
AM1320
09.2005 - 12.2005
- Monitored daily local and international breaking news for information on incidents, events, and topics of interest to quickly reported to morning news reporter.
Education
Bachelor of Arts - Major in Economics
University of Victoria
Victoria, BC06.2005
Diploma of Business Administration - Major in Business Administration
Kwantlen University College
Richmond12.2003
Skills
- Time Management
- Risk Assessment and Classification
- Customer Service
- Attention to Detail
- Problem-solving
- Organizational skills
- Critical thinking
- Microsoft Office (Word, Powerpoint, Outlook & Excel)
- Ability to work under pressure
- Flexible and Adaptable
Languages
- English
- Cantonese
- Mandarin
Timeline
Assistant Manager II, Financial Institutions
Dah Sing Bank, Limited
04.2018 - 05.2023
Assistant Manager I, Financial Institutions
Dah Sing Bank, Limited
02.2014 - 03.2018
Senior Financial Institutions Officer
Dah Sing Bank, Limited
05.2012 - 01.2014
Financial Institutions Officer
Dah Sing Bank, Limited
01.2011 - 04.2012
Administrative Assistant
HSBC Bank Canada
10.2007 - 11.2010
News Editor
AM1320
09.2005 - 12.2005
Customer Service Representative
HSBC Bank Canada
05.2005 - 09.2007
Bachelor of Arts - Major in Economics
University of Victoria
Diploma of Business Administration - Major in Business Administration
Kwantlen University College
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