Karen Gutierrez
Palm Springs
Summary
Versatile professional with a solid foundation in IT and customer service. Known for quick learning and adaptability, ready to support dynamic teams in achieving technology-driven goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Systems & Network Virtualization Lab
Student
Indio
02.2026 - Current
- Achieved project objectives and met deadlines through close collaboration with team members.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Utilized various software tools to streamline processes and optimize performance.
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Exceeded customer satisfaction by devising creative problem-solving strategies.
- Deployed and managed virtualized environments to enhance system testing and troubleshooting.
- Completed daily responsibilities with accuracy and efficiency.
- Gained exposure to operating system installation, hardware abstraction, and network configuration of type 1 and type 2 hypervisors.
Internship IT Tech
Lazer IT Consultants
Palm Desert
2026 - 06.2026
- Delivered technical support to clients through phone and email communication.
- Collaborated with team members to enhance IT support processes.
- Configured equipment for employee use by installing cables, operating systems, and software.
- Maintained positive relationships with staff and management to foster teamwork.
- Applied de-escalation techniques during challenging customer interactions while ensuring patient support.
- Executed various clerical and administrative duties related to on-site support.
- Monitored daily performance of computer systems to ensure optimal functionality.
Education
IT Help Desk Professional -
School of Career Education
Indio, CA06-2026
Skills
- Technical support
- Software Installation
- Networking fundamentals
- Exposure to Microsoft 365
- Familiarity with Windows Server and/or Linux Fundamentals
- Team collaboration on virtualization concepts in Hyper-V
- Data management
- Customer service
- Task prioritization
- Learning agility
- Networking
- Attention to detail
- Networking
- Effective communication
- Exposure to Windows and macOS
Languages
Spanish
Professional
Certification
- CompTia A+ Certification (Pending)
- Network + Certification (Pending)
Timeline
Systems & Network Virtualization Lab
Student
02.2026 - Current
Internship IT Tech
Lazer IT Consultants
2026 - 06.2026
IT Help Desk Professional -
School of Career Education