Karen Evelyn Osborn

Laid off following training and roll out of new software

• Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
• Continuously updated knowledge of industry best practices for workforce management and implemented strategies that positively impacted overall productivity levels.
• Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
• Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
• Improved scheduling efficiency by streamlining processes and implementing new software tools.
• Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
• Successfully rolled out and trained 170+ employees on new software.

Laid off following a hostile take over by BZAM

• Trained new sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Drove team revenue totals by bringing in top sales numbers.
• Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
• Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
• Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
• Established strong relationships with key clients, boosting customer retention rates.
• Increased sales revenue by developing and implementing strategic territory plans.

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.

• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

• Served as an escalation point for internal teams when addressing complex issues or conflicts during projects'' implementation phases.
• Coordinated vendor selection processes to secure high-quality products/services at competitive prices without compromising on deadlines.
• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
• Achieved project success by efficiently allocating resources and managing schedules.
• Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
• Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
• Streamlined communication channels for enhanced team collaboration and productivity.
• Observed progress of each project, examined risks and coordinated contingency plans.
• Maintained strict adherence to quality standards, ensuring the delivery of exceptional results to clients.
• Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
• Championed continuous improvement initiatives, driving the adoption of best practices within the team.