Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karen Elizabeth Gamboa Banuelos

Rowland Heights

Summary

Motivated and customer-focused aspiring Front Desk Supervisor with a strong background in Business Management, and hands-on experience through a professional internship at Holiday Inn. Skilled in guest relations, managing reservations, handling guest complaints, and ensuring smooth front desk operations. Proven ability to lead and train staff, while maintaining exceptional service standards. Strong organizational, multitasking, and problem-solving skills, with expertise in Microsoft Office, PMS systems, and customer service. Ready to contribute to a high-performing hotel team, fostering guest satisfaction, and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Corporate Trainer

Method Branding Inc.
Santa Ana
01.2023 - 04.2024
  • Optimized methods to acquire customers and improve sales functions, ensuring the development of strategies for business growth and customer satisfaction.
  • Trained new employees on company systems, ensuring understanding and adherence to processes, which ensured team readiness and consistency.
  • Handled customer complaints professionally, using strong problem-solving skills to resolve conflicts, and maintain customer trust.
  • Participated in team meetings and training sessions, focusing on improving product knowledge and team performance to increase overall sales.
  • Addressed customer questions and concerns, ensuring clear and efficient communication and fostering customer loyalty.
  • Followed company policies, rules, and procedures, ensuring compliance, and maintaining a high standard of work across the team.

Sales Associate

Dolex Dollar Express
Arlington
04.2019 - 04.2021
  • Advised customers on financial services and loan options, ensuring customer satisfaction, and clear communication.
  • Performed daily financial transactions, including cash handling, ensuring accuracy and compliance with company standards.
  • Balanced transactions on a computerized point-of-sale system, maintaining financial accuracy, and reducing discrepancies.
  • Addressed and resolved customer complaints, escalating complex issues to management for resolution.
  • Maintained a clean and organized work area, ensuring operational efficiency and readiness.
  • Identified customer needs promptly, offering services aligned with client expectations to drive customer satisfaction.

Independent Business Owner - JV (JOINT VENTURE)

Glauben California / Hy Cite Enterprises, LLC
Commerce
02.2017 - 02.2019
  • Oversaw the entire recruitment and selection process, ensuring the development and posting of job listings on multiple digital platforms to attract qualified candidates.
  • Personally interviewed and trained new employees, offering guidance and support throughout their onboarding process to ensure a seamless integration into the team.
  • Delivered exceptional customer service both in person and over the phone, ensuring customer satisfaction, and building strong, lasting relationships.
  • Developed and implemented strategic marketing campaigns to boost product visibility and meet customer needs, contributing to business growth.
  • Maintained regular communication with partners and stakeholders, providing comprehensive performance reports, market analysis, and other relevant business metrics.
  • Managed finances efficiently, overseeing budgeting, expense control, and profitability analysis to ensure the long-term sustainability and growth of the JV.

Office Assistant

Soza Tax
Huntington Park
02.2016 - 02.2017
  • Optimized folio management in the company database, ensuring accurate record-keeping, and streamlined operations.
  • Provided customer service, identifying client needs, and effectively transferring them to the appropriate department, such as immigration requests, taxes, or notary services.
  • Operated office equipment, including photocopiers, scanners, and fax machines, ensuring smooth and efficient office functionality.
  • Typed, formatted, and edited correspondence and various documents, maintaining professional and clear communication standards.
  • Answered phones, directed calls, and took messages, ensuring timely and effective communication.
  • Conducted data entry tasks with a high level of accuracy and efficiency, contributing to the organization’s smooth operations.

Professional Internship -Business Management Progr

Hotel Holiday Inn
Durango
01.2015 - 01.2016
  • Supported the restaurant department by implementing an internal control system to monitor food usage and reduce losses due to theft and waste, improving operational efficiency.
  • Assisted in cost control processes and food inventory audits, aligning with hotel standards and sustainability goals.
  • Collaborated with the hotel accountant on administrative and front desk duties, such as preparing invoices, handling guest billing paperwork, and collecting cash from the front desk safe.
  • Gained exposure to daily front office procedures, including reservation documentation, night audit preparation, and financial report handling.
  • Contributed to guest service initiatives by observing and participating in lobby-level guest interactions.
  • Developed a strong understanding of hospitality software limitations and proposed practical solutions for internal tracking and accountability.

Education

Associate of Science - Business Administration

East Los Angeles College
Monterey Park, CA
12.2022

Bachelor Engineer - Business Management

Instituto Tecnologico De Durango
Durango, Dgo., Mexico
08.2016

Skills

  • Microsoft Office – Proficient in Word, Excel, PowerPoint, and Outlook
  • Dreamweaver and Flash – web design and content editing
  • Visual Basic – basic automation and task management
  • Corel – graphic design and promotional content
  • Sales techniques – upselling and guest relationship management
  • Customer service – excellent guest satisfaction and support
  • Cash handling: payment processing, and financial accuracy
  • PMS (Property Management Systems) – basic front desk software knowledge
  • Communication Skills – Strong interpersonal and relationship-building skills
  • Upselling and loyalty programs: promoting additional services to enhance the guest experience
  • Organizational skills – efficient multitasking and task prioritization
  • Front Desk Operations – Check-in/check-out procedures, and guest services
  • Conflict resolution – problem-solving and guest issue management
  • Time management – managing time effectively in a busy environment

Languages

  • Spanish, Bilingual
  • English, Bilingual

Certification

  • Leader of Youth Group, Church – Lead and mentor a group of young people, organizing activities and promoting community engagement, enhancing leadership and communication skills.
  • Children’s Teacher, Church – Teach and guide children, developing educational materials and creating engaging lessons, fostering patience and effective communication.
  • Founder, Healthy California Juice Bar – Launched and manage a natural juice business, providing 100% organic and healthy options to the community, demonstrating entrepreneurship and customer service.
  • Tennis Enthusiast – Taking private lessons to improve tennis skills, demonstrating discipline, focus, and a commitment to personal growth.
  • Skincare Entrepreneur – Founded a skincare business during the pandemic, researching and creating natural products, showcasing innovation and business management.
  • Avid Reader – Passionate about reading books on business, self-improvement, and personal development, constantly learning and seeking ways to grow.
  • Beach Bonfire Enthusiast – Organize beach bonfire gatherings, fostering community connections and creating a relaxed, enjoyable atmosphere for others.

Timeline

Senior Corporate Trainer

Method Branding Inc.
01.2023 - 04.2024

Sales Associate

Dolex Dollar Express
04.2019 - 04.2021

Independent Business Owner - JV (JOINT VENTURE)

Glauben California / Hy Cite Enterprises, LLC
02.2017 - 02.2019

Office Assistant

Soza Tax
02.2016 - 02.2017

Professional Internship -Business Management Progr

Hotel Holiday Inn
01.2015 - 01.2016

Associate of Science - Business Administration

East Los Angeles College

Bachelor Engineer - Business Management

Instituto Tecnologico De Durango
Karen Elizabeth Gamboa Banuelos