Karen Atswei Osei-Akuffo
Etobicoke,ON
Summary
Dynamic individual with hands-on experience in Customer Relations and a talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Imexco Ghana Limited
07.2019 - 04.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Streamlined returns process, reducing wait times and improving customer experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Server
Best Western Premier Hotel
08.2015 - 07.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Diploma - Social Services
Humber College
Etobicoke, ON06-2025
Higher National Diploma - Marketing
Accra Technical University
Accra Ghana05-2018
High School Diploma -
Methodist Girl's High School
Ghana04-2014
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Excellent communication
- Organizational skills
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Data entry
- Active listening
- Critical thinking
- Customer relations
- Calm under pressure
Accomplishments
Won an award for best Customer Sales Representative twice
Languages
English
Native or Bilingual
French
Elementary
Certification
CPR Training -2024
Additional Information
VOLUNTEER EXPERIENCE
Front Desk Administrative Assistant (Intern)
COSTI Employment Services
Mississauga, Canada
May 2024 - August 2024
• Demonstrated strong communication skills by effectively explaining agency programs, eligibility criteria, and available resources to clients, ensuring they were well-informed and supported in accessing appropriate services.
• Maintained accurate and confidential client records in compliance with agency policies and regulations, documenting interactions, assessments, and service plans to support continuity of care and informed decision-making.
• Ensured that the office always had a welcoming environment while interacting with a diverse range of adults and providing information about available programs they could sign up for.
• Collect accurate and updated client’s information from the COSTI’s internal database
Social Worker/Aide Assistant (Intern)
September,2024- December,2024
Extendicare Long-Term Home
Oakville, Canada
• Assisted with daily activities, this included feeding the residents and helping set up games.
• Assisting with Admissions: Supported the admissions process by gathering necessary paperwork and information from new residents and their families.
• Activity Coordination: Assisted in planning and facilitating recreational and therapeutic activities for residents.
• Data Entry: Inputted resident information into electronic health record systems, ensuring data accuracy and confidentiality.
• Patient Records Management: Assisted in maintaining and updating resident files, ensuring all documentation was accurate and compliant with regulations.
• Supportive Companionship: Engaged with residents through conversation, activities, and recreational programs to promote social interaction
Timeline
Customer Service Sales Representative
Imexco Ghana Limited
07.2019 - 04.2023
Server
Best Western Premier Hotel
08.2015 - 07.2018
Diploma - Social Services
Humber College
Higher National Diploma - Marketing
Accra Technical University
High School Diploma -
Methodist Girl's High School
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