KARENA MILLS
Port Colborne,Canada
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
MyPlace Bar and Grill
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Rizzos House of Parm
10.2022 - 04.2023
- Memorized over 30 menu items and rotated specials in order to give customized recommendations to guests
- Created a positive customer experience by delivering exceptional customer service to guests
- Maintained a clean, organized, and well-stocked bar area by managing inventory, wiping down surfaces, loading/unloading dishes, and replenishing fresh ingredients needed
Server
Sun Retreats Sherkston Shores
07.2022 - 08.2024
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests ensuring they were promptly served and satisfied
- Prepared and served food and beverages to customers
- Handled and processed payment transactions including credit, debit, and cash payments
Server/Bartender
The Belmont
06.2021 - 09.2022
- Managed bar area, cocktail design and assembly
- Ensured a safe environment by coordinating with co-workers to regulate alcohol consumption and prevent conflict
- Served lunch and dinner to 50-100 customers per shift
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
Server
Market Cafe
05.2017 - 10.2021
- Demonstrated ability to interact with customers in a friendly and professional manner
- Gained experience managing time and effectively multitasking while waiting tables
- Ensured strong communication between the front and back of house while sending in orders
Education
Undergrad - Education
Brock University
St. Catharines, ONSkills
- Problem Solver
- Adaptable
- Strong work ethic
- Cleanliness standards
- Time Management
- Cash handling
Certification
Smart Serve
References
References available upon request
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Server
MyPlace Bar and Grill
02.2024 - Current
Server/Bartender
Rizzos House of Parm
10.2022 - 04.2023
Server
Sun Retreats Sherkston Shores
07.2022 - 08.2024
Server/Bartender
The Belmont
06.2021 - 09.2022
Server
Market Cafe
05.2017 - 10.2021
Undergrad - Education
Brock University
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