Karen A. Cecena-Lara

Indio

Summary

Motivated and compassionate professional with an Emergency Medical Technician certification and strong background in fast-paced customer service and hospitality environments. Skilled in assisting individuals with care, mobility, and safety while maintaining professionalism and empathy. Dedicated to supporting patients, collaborating with healthcare teams, and ensuring efficient hospital operations. Bilingual in English and Spanish with a proven ability to adapt quickly, manage multiple responsibilities, and remain calm under pressure.

Overview

years of professional experience

Certification

Work History

Hospitality Guide/Expo Runner

Eureka Restaurant Group

Indian Wells

04.2024 - Current

Coordinated front and back of house operations to enhance efficiency in a high-volume environment.
Maintained organization and cleanliness to uphold safety standards for guests and staff.
Assisted guests with special needs, providing compassionate support and appropriate accommodations.
Collaborated with staff to facilitate smooth and timely service delivery.

Beauty Consultant

JCPenney Beauty

Palm Desert

11.2021 - Current

Delivered excellent customer service and personalized recommendations to a diverse clientele.
Handled cash transactions, returns, and register operations with accuracy.
Maintained product displays and ensured a safe, welcoming environment for guests.
Met individual and team goals while managing multiple tasks under pressure.
Delivered customized beauty advice and outstanding service to meet the unique needs of each client.

Education

High School Diploma -

La Quinta High School

La Quinta, CA

05-2023

Some College (No Degree) - EMT Training

College of The Desert

Palm Desert, CA

Skills

Time management under pressure
Customer service and communication
Medical terminology expertise

Emergency response and basic life support
Team collaboration
Bilingual: English and Spanish

Languages

English

Native/ Bilingual

Spanish

Professional