Karen Xiong
Clovis
Summary
Acquire a position that will help to improve my knowledge of the work environment while learning to apply past and new skills to help facilitate efficiency and effectiveness.
Overview
6
6
years of professional experience
Work History
Office Assistant 2
Fresno County Department of a Social Service
10.2023 - Current
- Typing, data entry, word processing, filing, sorting, distributing, and processing materials, checking documents for completeness, and maintaining various types of records
- Operates a multi-line, modern telephone system including screening, transferring, or referring calls, and answering questions
- Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed with other agencies within time limits; and prepares personnel action requests, purchase orders, and requisitions
- Operates office equipment including copy machines, scanners, fax machines, computers, printers, microfilm equipment, microfiche readers, and other equipment
- Obtains information from the public by asking pertinent questions in order to determine the service, program, or person that should be seen
- Receives and records cash or check payments for fees, permits, fines or installments
- This may include accepting payments through an automated system, operating a cash register and/or adding machine, preparing receipts and deposit slips, and balancing the cash drawer to receipts
- Composes and edits reports and correspondence to assure clear, concise, and grammatically correct communication
- Gather information from department records, books, and other reference sources
- Provides information to the public concerning departmental or County operations
- This includes working at a reception desk; describing services provided; explaining application process and eligibility requirements; assisting in completion of forms or complaints; and directing the public to proper department or official
- Attends meetings and prepares summary minutes
- Explains clerical procedures and forms to administrative, professional, and technical staff
- This may include bills, timesheets, and requisitions, timely filing of documents, and use of office equipment
- Trains staff in work procedures and methods
- May act in a lead capacity, which includes assigning, reviewing, and coordinating the work of staff
- May transcribe dictation from a mechanical device
- May translate to serve public needs
- Translating may be oral or in written form
- May be required to operate a passenger vehicle in carrying out assigned duties.
Scheduling/Triage
Fogg Remington EyeCare
07.2022 - 07.2023
- Managing a patient's call to the office to determine the urgency of the medical issue and assisting/coordinate patient to the right practitioner
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
- Maintains customer confidence and protects operations by keeping information confidential
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
Receptionist /Optometric Lab Assistant
Aloha Optometric Group
04.2020 - 07.2022
- Scheduling appointments and verifying insurance eligibility
- Greet all patients and direct them accordingly to doctors' rooms
- Assist patients with pretest and frame selections
- Empathize with patients and resolve patients' needs
- Assisting with variety of administrative task including coping, faxing, and distributing mail
- Possess the ability to perform multiple duties assign in a timely matter.
Barista
Vons
08.2018 - 04.2020
- Friendly and fast-working barista with over 2+ years experiences
- Adaptable/ flexible to any environment
- Ability to think creatively and develop new solutions
- Ability to stay composed when faced with unexpected challenges
- Providing excellent customer service skills.
Education
Sanger High School
Sanger, CASkills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
References
Available Upon Request
Extracurricular Activities
Sanger High Career with Children, 2013-2014, Interacted with children daily, provided guidance in career-related objectives., Assisted peers in caring for children. Fresno Humane shelter, 2023-Present, Foster puppies and dogs, Providing essential needs for them in a safe environment
Timeline
Office Assistant 2
Fresno County Department of a Social Service
10.2023 - Current
Scheduling/Triage
Fogg Remington EyeCare
07.2022 - 07.2023
Receptionist /Optometric Lab Assistant
Aloha Optometric Group
04.2020 - 07.2022
Barista
Vons
08.2018 - 04.2020
Sanger High School
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