Karen X. Donis
Los Angeles
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
11
11
years of professional experience
Work History
Administrative Assistant III- Infusion Sheduler
UCLA-Hem/Onc
07.2025 - Current
- Coordinate and schedule complex oncology infusion treatments (e.g., immunotherapy, chemotherapy, IVIG, iron infusions, pump D/C, growth factor injections) across multiple UCLA sites, ensuring timely and accurate patient care.
- Collaborate with Authorization and Insurance teams to confirm approvals, avoid delays in care, and resolve authorization discrepancies before infusion dates.
- Track patient treatment cycles using CareConnect to avoid errors, prevent missed doses, and ensure accurate continuity of care.
- Maintain accurate documentation of patient interactions, cancellations, no-shows, and clinical updates
- Manage high-volume appointment queues and waitlists; prioritize urgent or time-sensitive cases based on clinical need and treatment cycles.
- Review treatment plans, verify provider orders, and collaborate with nurses, NPs, and physicians
- Collaborate in a fast-paced oncology setting while ensuring adherence to UCLA Health protocols and patient-safety standards.
Administrative Assistant III- Surgery Scheduler
UCLA- OBGYN Santa Monica
12.2019 - Current
- Answer phones and redirect callers to appropriate area.
- Schedule return appointments, tests, surgeries and x-rays.
- Prepare all necessary documents and forward to appropriate departments disability and worker’s compensation forms.
- Verify insurance coverage and obtain authorizations. Provide daily, weekly and monthly reports, as requested.
- Provide daily, weekly and monthly reports, as requested.
- Preparation for clinics including chart preparation; encounter all patients utilizing UCLA’s patient management system, updating demographic and insurance data as necessary. Attend clinic to support physicians, as requested.
- Serve as liaison between patients, physicians, nursing units and other UCLA departments.
- Provide exceptional customer service while interacting with patients, physicians, nursing units, other UCLA departments and referring physicians.
- Allocate patient records, reports, correspondence and other material to the correct files; establish new files as needed.
- Other duties, as assigned.
Administrative Assistant II
UCLA- OBGYN Santa Monica
04.2019 - 12.2019
- Provide administrative and patient care support to physicians
- Assist in coordinating patient flow throughout the clinic, from registration to discharge.
- Proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat..
- Checking patients in and out.
- Assist patient in all matters relating to patient scheduling and registration for a variety of appointments, and medical record requests.
- Communicates with back office staff regarding problems and specific circumstances.
- Manages schedules for physicians.
- Demonstrated strong organizational skills to maintain the workflow of a fast-paced, high-volume clinic in a professional and efficient manner.
- Ability to collect copays and manage cash drawer handling.
Administrative Assistant II
UCLA- Float Staff
03.2019 - 04.2019
- Provide administrative and patient care support to physicians
- Assist in coordinating patient flow throughout the clinic, from registration to discharge.
- Proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat..
- Checking in and out patients.
- Assist patient in all matters relating to patient scheduling and registration for a variety of appointments, and medical record requests.
- Communicates with back office staff regarding problems and specific circumstances.
- Manages schedules for physicians.
- Demonstrated strong organizational skills to maintain the workflow of a fast-paced, high-volume clinic in a professional and efficient manner.
- Ability to collect copays and manage cash drawer handling.
Patient Account Representative
HCFS- Centinela Hospital Medical Center
07.2016 - 03.2019
- Instructs patients at Centinela Hospital Medical Center with federal, state, county or third-party payer eligibility programs.
- Updates and completes proper forms and documentation according to company procedure for the coding, closing and suspending of accounts.
- Sets appointments with patient’s that have been discharged to assist with third-party programs
- Completes home visits if required.
- Reviews all accounts at resolution to ensure procedures have been followed for transmittal, closure and payment of fees by the hospital. Ensures timely billing of transmittal accounts.
- Responsible for maintaining strong communication with manager.
- Ensures HIPAA compliance in all business practices. Reports incidents on a timely manner
- Consistent punctuality and attendance is required
- Performs other duties assigned by management.
Eligibility Analyst
Integrated Health Management Services, LLC (IHMS) - California Hospital Medical Center
02.2015 - 07.2016
- Helps qualify patients/claimants for governmental benefits (Medi-cal, VOC, SSI/SSDI, TPL, etc.) within established guidelines.
- Screen patients at bedside at California Hospital Medical Center to help patients qualify for Medical benefits.
- Completing applications, follow-up with patients and county workers for successful completion of cases
- Submitting applications to appropriate offices, and updating information in hospital computer data base.
- Follow up with Medi-cal case with patient’s/solicitant
- Update hospital system with insurance information.
Administrative Coordinator
Health Advocates LLC - Sherman Oaks, CA
10.2014 - 02.2015
- Work closely with hospital personnel within the Admitting Department and the Business office
- Update financial codes in hospital system
- Load patient information into system
- Complete reports sent by the business office
- Receives and answers inquiries in writing, by phone, and email
- Retrieves and files correspondence ; responsible for maintaining files and records
- Assist in training of new clerks
- Assist supervisor with department work flow assignments to other clerks
- Perform on-line people skip tracing and court case searches for departments
- Work with outside agencies or facilities to provide and receive sensitive/confidential case information
Education
High School Diploma -
George Washington Preparatory High School
06.2010
Skills
- Strong ability to delegate and manage clinical operations
- Exceptional and strong leadership ability
- Excellent interpersonal and analytical skills
- Empathetic with diverse population and complaints
- Effective communication skills both verbal and written
- Able to train new hires and current staff
- Time management skills
- Extensive Epic Knowledge
- Flexible and reliable
- Fluently speak, read and write English and Spanish
- Advance skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
Timeline
Administrative Assistant III- Infusion Sheduler
UCLA-Hem/Onc
07.2025 - Current
Administrative Assistant III- Surgery Scheduler
UCLA- OBGYN Santa Monica
12.2019 - Current
Administrative Assistant II
UCLA- OBGYN Santa Monica
04.2019 - 12.2019
Administrative Assistant II
UCLA- Float Staff
03.2019 - 04.2019
Patient Account Representative
HCFS- Centinela Hospital Medical Center
07.2016 - 03.2019
Eligibility Analyst
Integrated Health Management Services, LLC (IHMS) - California Hospital Medical Center
02.2015 - 07.2016
Administrative Coordinator
Health Advocates LLC - Sherman Oaks, CA
10.2014 - 02.2015
High School Diploma -
George Washington Preparatory High School