Karen Vivar
Thermal
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Lead Barista
Spotlight 29 Casino
Coachella, CA
09.2024 - Current
- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed daily operations of coffee station to ensure efficiency and quality service.
- Developed specialty drink recipes to enhance menu offerings and customer satisfaction.
- Monitored inventory levels, placing orders to maintain stock for high-demand items.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Contributed to high-quality service by consistently exceeding customer expectations
- Process Cash, Credit/Debit card and digital payments while maintaining a balanced cash drawer
- Operate point of sales system to enter guest order, process transactions,issue rec of purchases and handle refunds
- Follow cash handling procedures and maintain balance end of shift cash report
Lead Intake Caseworker
Galilee Center
Mecca, CA
04.2022 - 07.2024
- Welcomed and assisted clients to the facility
- Conducted intake interviews, collected client information, and accurately entered data into computer systems.
- Reviewed and verified paperwork for completeness, signatures, and accuracy.
- Maintained confidential client records and organized physical and electronic filing systems.
- Updated and maintained spreadsheets to ensure records and client information remained accurate and current.
- Used Microsoft Excel and data-entry software to maintain organized records and track information.
- Prepared reports and reviewed information to help keep management informed.
- Coordinated transportation and communicated important information clearly to clients and families.
- Assisted client and sponsor with Flight and bus ticket purchase while handling cash payments or credit/debit card payments
- Maintained clear and comprehensive case notes while handling sensitive information with discretion.
- Worked collaboratively with team members and assisted with additional duties to support daily operations.
- Train New intake caseworkers on intake procedure,data entry, documentation, transportation coordination and daily responsibilities
- Cultivated a trusting environment for clients, actively listening to their concerns and providing guidance on available options.
Education
Associate of Arts - Sociology
College of The Desert
Palm Desert, CA05-2027
High School Diploma -
Desert Mirage High School
Thermal, CA06-2021
Skills
- Cleanliness standards
- Adaptability to change
- Case information confidentiality
- Guest service
- Cash handling
- Team player
- Bilingual English and Spanish
- Client engagement
- Problem-solving
- Fast learner
Timeline
Lead Barista
Spotlight 29 Casino
09.2024 - Current
Lead Intake Caseworker
Galilee Center
04.2022 - 07.2024
Associate of Arts - Sociology
College of The Desert
High School Diploma -
Desert Mirage High School