Karen Victor
Pickering
Summary
A Dedicated Bank Officer professional transitioning into Accounting & Payroll field. Diverse work background includes Human Resource and Administration, Mortgage Insurance Documentations & Cash Deposit Processing. Skilled in time management, working independently, managing multiple tasks simultaneously with a high degree of accuracy, excellent communication and typing skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Part-Time)
David's Bridal
Scarborough, ON
04.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cash Deposit Processor
Garda World (Formerly CIBC)
Toronto, ON
11.2019 - 04.2025
- Preparing and processing lockbox cash receipts.
- Recording of invoices and receipt information into the system accurately.
- Counting cash, cheques and vouchers to make sure the declared amount matches into the system.
- Managed to reconcile and report any discrepancies found in any payment documentation.
- Preparing outbound currency orders and replenishments.
Mortgage Processing Officer
CIBC
Mississauga, ON
03.2017 - 10.2019
- Process pre-advance and servicing related mortgage transactions such as providing instruction to solicitors, mortgage liquidation, adjustments to insurance premiums, changes to client information and mortgage payments as required.
- Change name/address, banking information, payment frequency and amount, title transfers and discharge statements according to policies and procedures.
- Make necessary calculations on premiums and/or allocation of payment to mortgages and liaise with CIBC Collections to clear outstanding funds, collect all relevant fees, penalties and interest dues.
- Review applications to ensure completeness and accuracy of information provided using the appropriate systems such as File net, Xebec, Plexus, Aurora & COINS.
- Follow up discrepancies such as missing or incomplete documents, shortage or overpayment of funds to assist Business Partners in investigations related to customer inquiries.
- Assist in training new staff on procedures and guidelines to ensure transfer of knowledge and consistency in process.
Mortgage Processing Clerk
CIBC
Toronto, ON
08.2016 - 03.2017
- Review and analyze incoming documentation for both pre-advance and servicing related such as Discharge papers, early renewals, new loans and legal documents to validate and verify documentation for further processing.
- Process requests from internal and external business partners and take appropriate action as required.
- Validate client property information and update internal records as required.
- Investigate missing or incorrect information to identify errors and take appropriate corrective action.
- Review mortgage information on systems such as Filenet, Fiche, Plexus/Excalibur, PADTS, Target, Xebec, DocGen, Discharge & New Loans Database to verify client documentation.
- Update knowledge on new mortgage products, procedures and organizational changes to respond in client’s requests.
HR Senior Associate
Link Energie Industries Co. Inc.
Manila, Philippines
09.2013 - 11.2015
- Receives and process pertinent documents related to government mandatory contributions and generate report to be submitted to the respective agencies.
- Preparation of contracts for workers.
- Consolidation of Performance Evaluation quarterly of all temporary, probationary and permanent employees.
- Processing of timesheet for payroll purposes of all workers every cut off.
- Recruitment and placement of vacant positions.
- Updates personnel’s personal profiles and maintains confidentiality of its information.
- Training of new applicants within my department (Human Resource, Administration & Front Desk).
- Carry out other related task that maybe assigned by the Manager.
HR System Associate
Resorts World Manila
Manila, Philippines
05.2013 - 07.2013
- Monitors and track employment and agency requisition form.
- Validate availability of requested manning from the approved current headcount.
- Prepare contract of newly hired employees.
- Encode accurate data info on SAP of new hires from Agencies.
- Access card issuance and monitoring for agency employees, contractors and suppliers.
HR Assistant
SM Group of Companies
Bulacan, Philippines
08.2011 - 02.2013
- Responsible in sourcing and hiring of applicants.
- Conducting pre-employment orientation and background check for newly hired employees.
- Access card issuance of employees.
- Handle employee complaints, grievances and disputes
- Develop and implement human resources policies and procedures.
Education
Payroll & Accounting
Trios College
11.2025
Bachelor of Science - Psychology
Bulacan State University
Philippines01.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- General Human Resource & Administration
- Advanced & Intermediate Accounting
- Quickbooks
- Payroll
- Mortgage Insurance Documentation
- Cash Deposit Processing
Languages
English
Full Professional
Timeline
Customer Service Representative (Part-Time)
David's Bridal
04.2025 - Current
Cash Deposit Processor
Garda World (Formerly CIBC)
11.2019 - 04.2025
Mortgage Processing Officer
CIBC
03.2017 - 10.2019
Mortgage Processing Clerk
CIBC
08.2016 - 03.2017
HR Senior Associate
Link Energie Industries Co. Inc.
09.2013 - 11.2015
HR System Associate
Resorts World Manila
05.2013 - 07.2013
HR Assistant
SM Group of Companies
08.2011 - 02.2013
Payroll & Accounting
Trios College
Bachelor of Science - Psychology
Bulacan State University