Karen Victor
Pickering,ON
Summary
A professional individual that has broad background experience in various function of Human Resource, Insurance Mortgages of the Bank and Clerical Accounting. Aiming to seek more knowledge and experience into a company where i can balance my career and role as a mother at the same time. I am organized & dependent at managing multiple priorities with a positive attitude and has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
DEPOSIT PROCESSOR (currently on Maternity Leave)
GardaWorld (Formerly Intria - CIBC)
11.2019 - Current
- Reconciled and noted and reported discrepancies found in records
- Operated computers programmed with accounting software to record, store and analyzed information
- Debited, credited and calculate accounts on computer spreadsheets and databases, using specialized accounting software
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Received, record and bank cash, checks and vouchers
- Matched order forms with invoices and recorded necessary information
- Maintained inventory records.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
MORTGAGE PROCESSING OFFICER
Canadian Imperial Bank Of Commerce
03.2017 - 11.2019
- Process pre-advance and servicing related mortgage transactions, such as providing instructions to solicitors, mortgage liquidation, adjustments to insurance premiums, changes to client information and mortgage payments as required
- Change name/address, banking information, payment frequency, payment amount, assumptions, title transfers, discharge statements according to policies and procedures
- Make necessary calculations on premiums and/or allocation of payment to mortgages and liaise with CIBC Collections to clear outstanding funds, collect all relevant fees, penalties and interest due
- Responsible for preparing packages required due to post approval amendments (PAA)
- Responsible for pulling reports, manual calculations and ensuring that the right conditions are selected to make certain applicable documents are forwarded to the appropriate party
- Review exception reports on a daily, weekly, monthly basis to make necessary corrections as required (e.g. Corrections to mortgages, clear suspense accounts)
- Review applications to ensure completeness and accuracy of information provided; ensure information provided on the application matches information stored on the appropriate systems (e.g. File net, Xebec, Plexus, Aurora and COINS Plexus/Aurora systems)
- Follow up on discrepancies (e.g. Missing or incomplete documents, shortage or overpayment of funds) to assist Business Partners in investigations related to customer inquiries)
- Produce a variety of statements as requested (e.g. Discharge statements, audit detail statements) for distribution via fax/mail to external clients (e.g. Solicitors, Financial Institutions)
- Strive to meet high customer service levels by processing incoming requests from internal/external Business Partners and Clients efficiently and in accordance with procedures and policies
- Update knowledge about new mortgage products, procedures and organizational changes in order to respond to client requests
- Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures
- Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process
- Identify and recommend changes to existing processes and procedures to improve client satisfaction
MORTGAGE PROCESSING CLERK
Canadian Imperial Bank Of Commerce
08.2016 - 03.2017
- Receive, review and analyze incoming documentation for both pre-advance and servicing related (e.g Discharge documents, property tax due dates, mortgage transfer-in files, final mortgage documents, early renewals, new loans, legal documents etc) to validate and verify documentation for further processing
- Process requests from internal and external business partners and take appropriate action as required
- Provide professional and timely support for the administration and processing nationally
- Process transactions on the appropriate systems to ensure client information is updated
- Validate client property information and update internal records as required
- Investigate missing or incorrect information to identify errors and take appropriate corrective action
- Review mortgage information on appropriate systems (e.g Filenet, Fiche, Plexus/Excalibur, PADTS, TARGET, Xebec, DocGen system, Discharge database, New Loans Database) to verify client documentation
- Update system files as required (e.g PADTS, Plexus/Excalibur, TARGET) based on received documentation
- Liaise with internal and external partners (underwriters, solicitors, branches, financial institutions) to answer questions and obtain provide essential information to ensure customer satisfaction
- Prepare letters, correspondence, mortgage and/or legal documentation for other Financial institutions, Solicitors and
- Clients to provide/obtain or clarify information as required
- Assist business partners with investigations related to customer complaints and work in a timely manner to resolve issues and concerns
- Prioritize and organize workload based on risk/severity to ensure deadlines are met according to policies and procedures
- Update knowledge on new mortgage products, procedures and organizational changes in order to respond to client requests
- Assist in training new staff members on procedures and guidelines, transfer knowledge to ensure consistency in process standards
CASHIER
BARISTA, Starbucks
08.2016 - 09.2016
- Maintain good customer relations and speedy delivery of all beverages
- Operates cash registers, scanner and credit card machines
- Handles customer complaints and questions
- Take orders and make coffee, tea and other drinks to customer specifications
- In-charge in cleaning coffee containers and preparation areas during normal shift.
HR SENIOR ASSOCIATE
Link Energie Industries Co. Inc
09.2013 - 11.2015
- Receives and process pertinent documents related to government mandatory contributions and generate report to be submitted to the respective agencies
- Assist with the maintenance of company's Performance
- Appraisal process and updating
- Job descriptions
- Monitoring and preparation of contracts for workers
- Monitoring and consolidation of Performance Evaluation quarterly of all project, probationary & regular employees
- Prepares daily timesheet of all personnel for payroll purposes
- Recruitment and placement of vacant positions
- Sort and file resumes
- Updates personnel 201 files and maintains confidentiality of its information
- Carry out other related activities that may be assigned by the
- Immediate Superior within the overall functions.
HR SYSTEM ASSOCIATE
Resorts World Manila
05.2013 - 07.2013
- Monitors and track employment requisition form and agency requisition
- Validate availability of requested manning from the approved current headcount
- Prepare contract of new hires
- Encode accurate data info on SAP of new hires from Agency
- Access card issuance and monitoring for agency employees, contractors and suppliers
- Coordinate to concerned department for access
- Performs other task that may be assigned from time to time.
HR ASSISTANT
Sanford_Marketing Corp, SM Group of Companies
08.2011 - 02.2013
- Responsible in sourcing and hiring of applicants
- Sort and file resumes
- Conducting pre-employment orientation and background investigation of new hires
- Responsible in processing the regularization of qualified employees
- Access card issuance for employees
- Responsible in the inventory of office and sales supplies
- Handle employee complaints, grievances and disputes
- Maintaining employee files and the HR filing system
- Assisting with the day-to-day efficient operation of the HR office.Res
- Develop and implement human resources policies and procedures
- I can confidently say that i've experienced a lot in handling different kind of jobs and must say that i am effective enough in performing my duties and responsibilities because i am giving my full effort to get the job well done
- I also try hard to reach every people in the organization to make it more easier to work with them
- I know the importance of commitment between an employee into a company, which is i believe an advantage to make the business grow bigger and longer.
Education
Bachelor of Science - Psychology
BULACAN STATE UNIVERSITY
Philippines03.2011
Skills
- Open to feedback; able to accept constructive criticism professionally
- Attention to detail when doing what is assigned
- Excellent communication, listening and interpersonal skills
- Flexible in dealing with changing demands
- Has excellent time management
- Skills to handle the volume of work with efficiency
- Quick and accurate typing skills
- Shows initiative in helping what needs to be done especially on urgent matters
- Banking regulations knowledge
- Work independently
- Strong organizational skills
Languages
English
Full Professional
Timeline
DEPOSIT PROCESSOR (currently on Maternity Leave)
GardaWorld (Formerly Intria - CIBC)
11.2019 - Current
MORTGAGE PROCESSING OFFICER
Canadian Imperial Bank Of Commerce
03.2017 - 11.2019
MORTGAGE PROCESSING CLERK
Canadian Imperial Bank Of Commerce
08.2016 - 03.2017
CASHIER
BARISTA, Starbucks
08.2016 - 09.2016
HR SENIOR ASSOCIATE
Link Energie Industries Co. Inc
09.2013 - 11.2015
HR SYSTEM ASSOCIATE
Resorts World Manila
05.2013 - 07.2013
HR ASSISTANT
Sanford_Marketing Corp, SM Group of Companies
08.2011 - 02.2013
Bachelor of Science - Psychology
BULACAN STATE UNIVERSITY
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