Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Venturosa

North York,Canada

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ocean Customer Management (Import and Export)

DB Schenker
04.2022 - Current
  • Managed end-to-end import/export operations, ensuring timely and accurate delivery of goods
  • Support new customer onboarding process, update, maintain & execute customer SOP's / guidelines
  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
  • Manage regular market updates and immediate support on market disruptions
  • Act as the first point of ‘operational’ contact for assigned customers for internal departments, including operations (traffic and booking), origin services, sales, finance (credit exposure), pricing and senior management.
  • Understands the customer's business requirements and current arrangements, including products shipped, services provided (e.g., visibility), trade lanes, destination services, pricing, transit times and price/value sensitivities.
  • Ensures all services are being delivered according to established Key Performance Indicators (KPIs).
  • Analyze performance problems to resolve systemic issues; monitor changes to ensure desired results; communicate issues/resolution/and subsequent changes to the customers and Management.
  • Responsible for on-boarding new accounts including setting up and effectively communicating (internal and external) new and revised SOPs to the Operations and Booking groups.
  • Answer questions or requests from customers by email, phone and in person meetings
  • Make service recommendations to customers based on their needs and preferences.
  • Explore new business opportunities with existing SME customers (e.g. new trade lanes or LCL business)
  • Confirm all ocean freight rates are up to date before processing and obtain approval from customer or our destination offices.

Import Coordinator

Emo Trans Canada
12.2020 - 04.2021
  • Receive, review, and process import documentation from local importers and Emo Trans offices worldwide.
  • Monitor the process of the shipment using track and tracing tools
  • Work with Emo Trans brokerage department and external brokerage firms to obtain Customs release and if required other government agency releases
  • Coordinate the release of goods from the shipping line, rail terminal and/or CFS
  • Arranging delivery with subcontractors and make appointments if required for deliver
  • Ensure accurate and timely billing, and follow up on payment if a COD customer
  • Prepare documentation and manifest of air or ocean import paperwork for customs
  • Communicate with clients, carriers and agents.
  • File the eManifest for every shipment coming to Canada

Import Coordinator

Rutherford Global Logistics
01.2018 - 12.2020
  • Calculated weight, volume, or cost of goods to be moved
  • Recommended shipping solutions to minimize cost
  • Selected shipment routes, based on nature of goods shipped, transit times, or security needs
  • Determined efficient and cost-effective methods of moving goods from one location to another
  • Reserved necessary space on ships, aircraft, trains, or trucks
  • Ensured all partners in the supply chain are working effectively and efficiently to ensure smooth operations
  • Communicated effectively with clients and responding to their requirements
  • Manage all client shipments which includes providing additional logistics support at the interface between the trucking company and the carrier to ensure no shipments miss the port out or are rejected because of inaccurate information, resulting in the fastest possible transit time and no demurrage ensuring the lowest cost
  • Collaborating with custom brokers, composing invoices, checks, collecting payments from related parties
  • Communicating directly with Shippers and Consignees, Warehouse manager and keeping the record of the inventory
  • Work well and get along with others in a diverse work environment of both clients and business associates, ensuring the highest quality of services possible
  • Ensured that all power of attorney's is accurate, signed and completed

Production Planner and International Logistics Analyst Senior

Reckitt Benckiser
01.2013 - 01.2016
  • Coordinate production at 11 Co-packers, analyzing the demand for National and International client and support them on time
  • Develop and maintain status information that provides accurate analysis of raw material, Finish Goods, work in process, and unreleased work
  • Continually looks for opportunities to improve manufacturing time and cost and provides metrics to support the improvements
  • Works with plant management and plant supervision to ensure adequate work force for current and proposed
  • Participates in new product launch meetings and assist in developing new product forecasts and production schedules
  • Daily summary analysis reports & presentations
  • Work closely with Product Management on new product introductions and product life cycles
  • Establish long-term production schedules and inventory analysis reports. Assist with long-term capacity planning
  • Provides input and recommendations in improving supply chain strategies, policies and practices to achieve Best-in-Class Supply Chain Management
  • Manage all exhausted material, eliminate obsolete materials and move work orders through manufacturing in a timely fashion
  • Prepare production planning reports "Adherence, Utilization, Capacity etc." for the production holes
  • Coordinates interdepartmental activity with Program Management, Quality Assurance, Manufacturing, Purchasing, and Engineering to ensure production and customer specifications are accurate and production schedules are timely. Provides detailed information in coordination with Production Control and Operations meets daily relative to schedules, Quality and customer on time delivery status
  • Arrange for payment of duties, taxes, storage and transportation of imported good.
  • Prepare and process import/export documents and other forms according customs regulations, laws and procedures
  • Provide advice on export and import restrictions, tariff systems, insurance requirements and other custom related matters
  • Determine method of shipment and arrange shipping; Customs forms, invoices and other shipping documents by computer
  • Assemble containers and crates, record contents manually or by computer, pack goods to be shipped and affix identifying information and shipping instructions.
  • Daily Follow up with freight forwarder, extern and intern client
  • Researched and kept abreast of customs requirements in target export countries.
  • Led a SAP/SNP successful implementation

Import and Export Specialist e Import

Vibropac Industry
01.2011 - 01.2013
  • Responsible for all operational process, sending the PO to exporter until delivering the goods at the Company in Brazil, ensuring that we have no delays
  • Export Receiving the order from Customer, and ensuring that we have no delay on delivery, daily following up with broker and customer
  • Maintained daily import compliance and export control processes.

Education

International Trade And Logistic Transportation

British Columbia Institute of Technology
Burnaby, BC
02-2020

Diploma - Customer Service

Greystone College
Vancouver
06-2017

Bachelor's degree - International Trade

Estacio De Sa
Sao Paulo, Brazil
01.2007

Skills

  • Proficient in data analysis and presentation tools
  • Simplifying complex problem-solving
  • Experienced with JDE and MSP applications
  • Strong analytical skills
  • Detail-oriented accuracy
  • Strong ability to prioritize tasks
  • Proficient in managing multiple responsibilities
  • Time management

Certification

  • 2018-2018 Ocean Dangerous Good CIFFA
  • 2019-2019 Essential of Freight Forwarding - CIFFA
  • 2023 - Me.Leader.Future – Franklin Covey

Timeline

Ocean Customer Management (Import and Export)

DB Schenker
04.2022 - Current

Import Coordinator

Emo Trans Canada
12.2020 - 04.2021

Import Coordinator

Rutherford Global Logistics
01.2018 - 12.2020

Production Planner and International Logistics Analyst Senior

Reckitt Benckiser
01.2013 - 01.2016

Import and Export Specialist e Import

Vibropac Industry
01.2011 - 01.2013

International Trade And Logistic Transportation

British Columbia Institute of Technology

Diploma - Customer Service

Greystone College

Bachelor's degree - International Trade

Estacio De Sa

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Karen Venturosa