Karen Vega
Daly City
Summary
Skilled Fraud Specialist with relevant experience in investigating and resolving fraud cases in the financial industry. Highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Bilingual in Spanish, facilitating effective communication with diverse clientele.
Overview
10
10
years of professional experience
Work History
Fraud Specialist IV
JPMorgan Chase
San Francisco
05.2024 - 10.2025
- Conducted detailed investigations of risk wire alerts to confirm client identity and mitigate fraud.
- Coordinated with internal teams nationwide to develop private banking models and procedures.
- Filed claims and supported the resolution of compromised accounts.
- Managed clear and professional communication with customers during high-stress situations via outbound calls and email.
Fraud Sr. Analyst – Wire Fraud Monitoring
First Republic Bank
San Francisco
07.2018 - 04.2024
- Monitored high-value wire transactions and identified suspicious activity requiring immediate escalation.
- Applied critical thinking to assess threats, prevent financial harm, and support timely intervention.
- Partnered with BSA/AML investigators and security teams to support case resolutions.
- Managed a significant caseload via email and inbound/outbound calls while meeting strict deadlines and accuracy standards.
Account Receivable Assistant
C-life Group Ltd.
New York
08.2016 - 03.2018
- Delivered excellent customer service while managing payment issues and resolving disputes.
- Maintained attention to detail when updating financial records and communicating with clients.
Merchandising Execution Team
The Home Depot
Daly City
11.2015 - 05.2016
- Worked in fast-paced retail environment, maintaining merchandise is presented effectively and appealing to customer satisfaction.
- Verifying stock levels for all showcased merchandise.
Education
Certification - AML Risk Assessments
ACFCS
San Francisco, CA06-2019
BBA -
Francisco Gavidia University
El Salvador12.2017
Skills
- Fraud detection and prevention
- Attention to detail
- Strong empathy
- Remote work capabilities
- Customer service
- Transaction monitoring
- Case investigation and reporting
- AML and regulatory compliance
- Fraud platforms (Actimize, Guardian Analytics, EWS)
- Microsoft Excel, Word, Tableau
- Fluent in Spanish (reading and writing)
References
- Corinne, Hollingsworth, Operations Executive Director, corinne.j.hollingsworth@chase.com, 614.213.7259, 614.561.1537, JP Morgan Chase
- Rich, Holliday, Vice President, richard.g.holliday@jpmorgan.com, 937.243.8441, JP Morgan Chase
Timeline
Fraud Specialist IV
JPMorgan Chase
05.2024 - 10.2025
Fraud Sr. Analyst – Wire Fraud Monitoring
First Republic Bank
07.2018 - 04.2024
Account Receivable Assistant
C-life Group Ltd.
08.2016 - 03.2018
Merchandising Execution Team
The Home Depot
11.2015 - 05.2016
Certification - AML Risk Assessments
ACFCS
BBA -
Francisco Gavidia University