Summary
Overview
Work History
Education
Languages
Additional Information
Timeline
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Karen Umali

Breslau,ON

Summary

Collaborative leader with passion for building relationships with coworkers to promote engaged, empowered and strong team members. I believe that a team is as strong as each member and I invest my time in developing and mentoring each member in order to build a strong and ever growing team. With the same fervor, I grow each customer account, making sure that their needs are met: a mutually beneficial relationship is one that grows stronger each season.

Overview

11
11
years of professional experience

Work History

General Manager

Multi-National Parts Supply Inc
11.2018 - Current
  • Take care of day-to-day operations.
  • Develop, maintain and nourish relationships with customers and suppliers through account development.
  • Maximize efficiency by coaching and mentoring team members and help with their professional growth.
  • Look after shipping to dealers, making sure that everything is shipped efficiently and in a timely manner.
  • Oversee shipment receiving.
  • Maintain inventory and make sure that physical and logical stock coincide.
  • Take care of quality control of products coming in and goig out.

Inside Sales Associate

Multi-National Parts Supply Inc.
12.2015 - 11.2018
  • Built strong rapport with customers and tailored their accounts to their needs.
  • Handled inbound calls to provide product information, answer questions, and help match products with customer needs
  • Made outbound calls to prospects and turned them into long-time dealers.
  • Grew sales from less then 1M to 2.5M within 3 years.
  • Gained positive Google presence and reviews by carefully looking after each dealer account.

Office Manager

Quality First International
09.2012 - 09.2015
  • Organized and maintained computer and physical filing systems.
  • Looked after office inventory of supplies.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • First point of contact with customers and suppliers both.
  • Made sure that customers' needs are met and looked after.
  • Helped with shipping and receiving.

Education

Bachelor of Science - Psychology

University of Guelph (incomplete)
Guelph, ON

High School Diploma -

John F. Ross Collegiate Vocational Institute
Guelph, ON

Dale Carnegie Leadership Course
Kitchener, ON
06.2019

Languages

English
Full Professional
Chinese (Cantonese)
Limited Working

Additional Information

  • Excellent communication skills
  • Impeccable time management skills
  • Strong, professional customer relations
  • Problem solver
  • Great attention to detail
  • Conscientious worker, collaborative team member, passionate leader

Timeline

General Manager

Multi-National Parts Supply Inc
11.2018 - Current

Inside Sales Associate

Multi-National Parts Supply Inc.
12.2015 - 11.2018

Office Manager

Quality First International
09.2012 - 09.2015

Bachelor of Science - Psychology

University of Guelph (incomplete)

High School Diploma -

John F. Ross Collegiate Vocational Institute

Dale Carnegie Leadership Course

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Karen Umali