Summary
Work History
Education
Skills
Timeline
Generic

Karen Thomas

Brampton,ON

Summary

Career-oriented customer service/administrative specialist with over 5+ years of experience in point of sale, customer service, and administrative duties. Looking to join a team that challenges me, and take on a proactive role within the field's of Administrative Assistant/Customer Service Representative where I can apply my experience, personal attributes, and goals to contribute to the success of the team
and organization.

Work History

Customer Service Specialist

FUTURE SHOP
BURLINGTON, ON
2010 - 2015
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Use a professional sales approach to understand customers’ needs and offer the complete solution to all their technology needs.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Process Returns, exchanges, and price protection according to company policies.

Airport Customer Service Agent

SERVICE AIR INC.
Mississauga, ON
2008 - 2009
  • Greeted passengers and provided boarding instructions.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Collected baggage charges and accepted baggage for check-in.
  • Utilized PA system to announce departures and changes to landings.

Receptionist Administrator

CEVA LOGISTICS
Richmond, BC
2005 - 2008
  • Answered incoming phone calls, routing them to appropriate parties throughout the office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Obtained and processed payments from clients for products and services.
  • Received parcels, routed mail and opened packages for staff.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Displayed professional standards at the reception desk to impress visitors.
  • Resolved customer complaints or answered customers' questions.
  • Computed balances, totals or commissions to support accounting team.

Education

Some College (No Degree) - Tourism And Hospitality Management

Sprott Shaw College
Richmond, BC

Skills

  • People Skills
  • Friendly, Positive Attitude
  • Organizational Skills
  • Active Listening
  • Computer Skills
  • Good Work Ethic
  • Microsoft Office
  • Customer Service

Timeline

Customer Service Specialist

FUTURE SHOP
2010 - 2015

Airport Customer Service Agent

SERVICE AIR INC.
2008 - 2009

Receptionist Administrator

CEVA LOGISTICS
2005 - 2008

Some College (No Degree) - Tourism And Hospitality Management

Sprott Shaw College

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Karen Thomas