Karen Thanavong
Roseville
Summary
Over 18 years of Casino gaming operations. Supervising experience for 10 years. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Dealer
Stones Gambling Hall
04.2023 - Current
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
Dealer
Hard Rock Sacramento
10.2019 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Dealer
Oaks Club Card Room
04.2016 - 12.2019
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards
- Adhered to company and game policies as well as state and federal regulations
- Interacted with guests and provided a welcoming environment to all patrons.
Dual Rate Table Games Supervisor/Dealer
Thunder Valley Casino Resort
01.2006 - 01.2019
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck
- Monitored chips purchases, table inventories and player win ratios
- Oversaw area games to maintain security and compliance
- Watched closely to catch errors and notified surveillance of irregularities
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations
- Dealt multiple tables games.
ER Registrar
Rideout Memorial Hospital
01.2003 - 02.2006
- Implemented daily audits of registration data entry processes to identify potential areas for improvement and enhance overall efficiency within the ER department.
- Assisted in the development of patient education materials for ER patients by collaborating with medical staff, improving patient understanding of their treatment and care plans.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Maintained physician and clinic schedules.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
Medical Front Office
Adelberg Associates Medical Group
02.2001 - 01.2004
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all coding guidelines.
- Collaborated closely with healthcare providers to obtain accurate patient information for proper code assignment.
- Improved billing accuracy by meticulously reviewing and validating medical codes for insurance claims.
Education
No Degree - Behavioral Sciences
California State University - Chico
High School Diploma -
Las Plumas High School
Skills
- Effective Conflict Resolution Skills
- POS Inventory System Operation
- Customer Inquiries
- Knowledge of Gaming Regulations
- Organization and Prioritizing Tasks
- Patron Engagement
- Active Listening Skills
- Medical billing experience
- Patient Registration
- Insurance Verification
- Billing systems and software
- Data entry proficiency
Timeline
Dealer
Stones Gambling Hall
04.2023 - Current
Dealer
Hard Rock Sacramento
10.2019 - Current
Dealer
Oaks Club Card Room
04.2016 - 12.2019
Dual Rate Table Games Supervisor/Dealer
Thunder Valley Casino Resort
01.2006 - 01.2019
ER Registrar
Rideout Memorial Hospital
01.2003 - 02.2006
Medical Front Office
Adelberg Associates Medical Group
02.2001 - 01.2004
No Degree - Behavioral Sciences
California State University - Chico
High School Diploma -
Las Plumas High School
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