Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Swart

Chula Vista,CA

Summary

Communicative food server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Server

Perrys Cafe
02.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Restaurant Food Server

Family House Of Pancakes Restaurant
09.2006 - 01.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Answered customers' questions, recommended items and recorded order information.

Head Waitress

Hob Nob Hill Restaurant
08.1995 - 09.2006
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Greeted new customers, discussed specials and took drink orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Montgomery High School
San Diego, CA
06.1978

Skills

  • Beverage preparation
  • Stocking and replenishing
  • Order accuracy
  • Guest relations management
  • Bill computation
  • Food sales and promotion
  • Hospitality service expertise
  • Menu memorization
  • Daily specials memorization
  • High-volume dining
  • Banquet coordination
  • Table setting knowledge

Certification

  • Food Handlers Card Training

Timeline

Server

Perrys Cafe
02.2022 - 08.2024

Restaurant Food Server

Family House Of Pancakes Restaurant
09.2006 - 01.2022

Head Waitress

Hob Nob Hill Restaurant
08.1995 - 09.2006

High School Diploma -

Montgomery High School

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Karen Swart