Karen St.Pierre
Russell
Summary
Seasoned in the transportation and customer service sectors, I excel in maintaining safety and enhancing client satisfaction. My expertise includes an air brake certification and exceptional organizational skills. Recognized for excellent customer service and fostering strong client relationships, I bring a proven track record of professionalism and clear communication to any team.
Overview
2
2
years of professional experience
Work History
School Bus Operator
Willard Bus Lines
12.2024 - Current
- Managed accurate record-keeping related to mileage logs, fuel usage reports, and maintenance records for proper documentation purposes.
- Displayed strong problem-solving abilities when faced with unexpected detours or delays due to road conditions or traffic incidents.
- Developed positive relationships with parents, addressing any concerns or questions about transportation services.
- Established rapport with teaching colleagues to ensure seamless integration between classroom instruction time and bus-related activities.
- Cultivated a safe atmosphere on board by enforcing rules regarding seatbelt use, noise levels, and overall behavior expectations.
Tri Axle Dump Truck Driver
Swaby Trucking
09.2023 - 10.2024
- Developed lasting relationships with clients through professional conduct and reliable service.
- Improved customer satisfaction through prompt delivery of quality materials according to specifications.
- Enhanced efficiency by maintaining and inspecting tri axle dump trucks to ensure optimal performance.
- Meticulously followed traffic regulations while transporting heavy loads, reducing risk of accidents or violations.
- Maintained detailed records of deliveries, pickups, and vehicle maintenance for accurate reporting purposes.
Assistant Store Manager
Dairy Queen Grill & Chill
03.2023 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Commercial Bus Operator
City Of Ottawa
10.2022 - 02.2023
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Education
Diplomas - Culinary Management/Baking Techniques
George Brown College Applied Arts And Technology
Toronto, ONSkills
- Timely Attendance
- Safety-Oriented
- Clear Communication Skills
- Client-Focused Approach
- Air brake certification
- Detail-Oriented Mindset
- Organizational skills
- Licensed Commercial Driver
Languages
English
Full Professional
French
Elementary
Timeline
School Bus Operator
Willard Bus Lines
12.2024 - Current
Tri Axle Dump Truck Driver
Swaby Trucking
09.2023 - 10.2024
Assistant Store Manager
Dairy Queen Grill & Chill
03.2023 - 09.2023
Commercial Bus Operator
City Of Ottawa
10.2022 - 02.2023
Diplomas - Culinary Management/Baking Techniques
George Brown College Applied Arts And Technology
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