Karen Stewart
Sacramento
Summary
Dynamic Customer Advocate at Delta Dental of California, skilled in effective communication and problem-solving. Successfully navigated complex insurance inquiries, ensuring accurate claim processing and enhancing customer satisfaction. Recognized for attention to detail and cultural sensitivity, fostering strong relationships with clients and providers while maintaining confidentiality in all interactions.
Overview
17
17
years of professional experience
Work History
Customer Advocate
Delta Dental of California- Federal Services
Rancho Cordova
08.2008 - Current
- Provided customer support through phone, email and chat channels.
- Assisted customers in navigating the company website for answers to commonly asked questions.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Evaluated patient eligibility for services based on plan documents and state regulations.
- Responded to inquiries from providers regarding claim status, payment issues.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Education
High School Diploma -
Leauzinger High School
Los Angeles, CA06-1989
Skills
- Customer support
- Effective communication
- Attention to detail
- Data entry
- Insurance policy knowledge
- Problem solving
- Team collaboration
- Complaint handling
- Data entry skills
- Customer research
- Issue and complaint resolution
- Cultural sensitivity
- Rapport building
- Time management abilities
- Communication skills
- Customer services
- Billing inquiry resolution
- Billing and payments
- Inbound call management
- Adaptability and flexibility
- Multitasking capacity
Timeline
Customer Advocate
Delta Dental of California- Federal Services
08.2008 - Current
High School Diploma -
Leauzinger High School
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