Karen Soper
Riverview,New Brunswick
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
18
18
years of professional experience
Work History
Sales Executive
J. Ballam Furniture Gallery
Chilliwack, British Columbia
08.1999 - 06.2013
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Reviewed all quotes, custom orders, and parts as my management tasks, improving sales team efficiency.
- Generated new leads and opportunities to maximise revenue.
- Established and maintained positive, profitable client relationships through superb communication.
- Memorized company's detailed product portfolio and customized associated features and benefits to customer needs.
- Generated many tag and custom order sales with our local craftsman, and vast line of furnishings and mattresses.
- Lead our team to a successful Lazyboy Comfort Gallery while ordering inventory and maintaining the parts order site.
- Organised displays to promote inventory and encourage customer purchases.
Divisional Manager
Lounsbury’s LazBoy Gallery
Moncton, New Brunswick
01.1998 - 05.1999
- Recruited and trained department staff to boost employees productivity.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Rotated merchandise and displays to feature new products and promotions.
- Identified and diminished performance gaps by coaching and supervising subordinates.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets, exceeding past profit margins.
- Implemented process-improvement initiatives within department resulting in reduced operating costs.
- Partnered with internal teams to identify, present and close opportunities with new clients.
- Memorised company's detailed product portfolio and customised associated features and benefits to customer needs.
Interior Decoration Salesperson
Lounsbury Company
Moncton, New Brunswick
11.1995 - 01.1998
- Designed visually pleasing in-store and window displays to increase footfall.
- Displayed wares in temporary Home Shows to attract new customers.
- Fabric & colour selection; furniture layouts; custom window and wall coverings.
- Commercial tenders which included: Colleges, Nursing homes, Prisons, Government and other commercial buildings.
- Built a wide scale of residential and commercial clientele
- Instructed painters, seamstresses, upholsterers, and installers .
- Drove a company vehicle to many onsite measurements and decorating consultations
- Worked actively with management team to create monthly sales plans and surpassing these on a regular basis.
Education
Netscape Computer course - Telecommunications
Université de Moncton
Moncton /1997 - /1997
Computer Networking Software - Micro soft Office, Excel, Power Point
Micro Age
Moncton, New Brunswick /1996 - /1996
Business Technology Program - Marketing, Accounting, Management, Business Law, Communications, Databases
New Brunswick Community College
Moncton, New Brunswick 09/1990 - 06/1992
Academic Diploma in French Immersion - Chemistry, Biology, French, Law
Harrison Trimble High School
Moncton 09/1987 - 06/1989
Skills
- Retail marketing
- Sales goal attainment
- Internet and e-mail marketing
- Sales training
- Customer service
- Cold Call Experience
- Funiture and Mattress Sales Experience
Languages
English
Native
French
Fluent
Timeline
Sales Executive
J. Ballam Furniture Gallery
08.1999 - 06.2013
Divisional Manager
Lounsbury’s LazBoy Gallery
01.1998 - 05.1999
Interior Decoration Salesperson
Lounsbury Company
11.1995 - 01.1998
Netscape Computer course - Telecommunications
Université de Moncton
/1997 - /1997
Computer Networking Software - Micro soft Office, Excel, Power Point
Micro Age
/1996 - /1996
Business Technology Program - Marketing, Accounting, Management, Business Law, Communications, Databases
New Brunswick Community College
09/1990 - 06/1992
Academic Diploma in French Immersion - Chemistry, Biology, French, Law
Harrison Trimble High School
09/1987 - 06/1989
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