Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Karen Sloan

Victoria ,BC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

BC Ferries
05.2013 - Current
  • Resolve customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
  • Provide accurate information regarding ferry schedules and services to assist customers effectively.
  • Assist in the resolution of complaints by identifying root causes and implementing solutions.

Business Owner/Operator

Norah House Retreat
01.2001 - 10.2009
  • Developed and implemented operational procedures to enhance guest experiences at retreat.
  • Managed daily scheduling and staffing to ensure seamless operations and optimal guest services.
  • Coordinated marketing efforts through social media platforms to increase brand visibility and attract clientele.
  • Oversaw inventory management, ensuring availability of essential supplies for retreats and events.
  • Trained staff on customer service protocols, fostering a welcoming environment for guests.

Bank Branch Manager

CIBC
01.1998 - 01.2001
  • Managed daily operations, ensuring compliance with banking regulations and company policies.
  • Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
  • Implemented staff training programs, improving employee performance and product knowledge.
  • Analyzed branch performance metrics, identifying opportunities for process improvements and efficiency gains.

Education

Marketing/Business - Business Administration And Management

British Columbia Institute of Technology
Burnaby, None
12.1981

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Professional telephone demeanor
  • Scheduling
  • Paperwork processing

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

BC Ferries
05.2013 - Current

Business Owner/Operator

Norah House Retreat
01.2001 - 10.2009

Bank Branch Manager

CIBC
01.1998 - 01.2001

Marketing/Business - Business Administration And Management

British Columbia Institute of Technology

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Karen Sloan