Karen Sklenka
Ladysmith
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Superhost
Airbnb
04.2013 - 10.2021
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
PARK MANAGER
RLC Enterprises Contractor For B.C. Parks
03.2008 - 07.2011
- Partnered across departments to run smooth, professional events and activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
- Increased park revenue by developing and promoting attractive packages for group bookings and events.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Oversaw Provincial, municipality, and local regulations pertaining to parks management standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Education
High School Diploma -
Cowichan Seniior Secondary
Duncan, BCSkills
- Troubleshooting
- Calm Under Pressure
- Critical Thinking
- Verbal Communication
- Interpersonal Communication
- Customer Relations
- First Aid/CPR
- Basic Math
- Project Planning
- Self-Directed
- Problem Resolution
- Dependable and Responsible
- Recordkeeping
- Time Management
- Team Management
Languages
English
Elementary
Timeline
Superhost
Airbnb
04.2013 - 10.2021
PARK MANAGER
RLC Enterprises Contractor For B.C. Parks
03.2008 - 07.2011
High School Diploma -
Cowichan Seniior Secondary
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