Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karen Simaeys

Edmonton Alberta Canada,AB

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Diligent Office worker with over 25 years of experience maintaining seamless business operations. Trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Hardworking and reliable Receptionist with strong ability in Customer Service. Offering Friendly and Knowledgeable. Highly organized, proactive and punctual with team-oriented mentality.

Overview

52
52
years of professional experience

Work History

Receptionist

CenturyVallen
Edmonton, AB
10.2002 - 06.2024
  • Scheduled and confirmed appointments.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Organized conference room reservations for meetings or events.
  • Greeted and directed visitors to appropriate personnel and answered average of {195} calls and emails daily.

Office Executive 2nd Girl

Canada Safeway
Edmonton, AB
04.1972 - 04.2024
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Called customers to collect payments for prompt processing and to support accounts receivable activities.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Assisted with special projects as assigned by senior management.
  • Greeted individuals entering office to offer directions and information.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Used judgment and initiative in handling confidential matters and requests.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Ensured compliance with organizational policies regarding confidentiality of records.
  • Answered office phones to assist and direct customers.

Cais Manager

Academy of Learning
Edmonton, AB
05.2001 - 10.2001
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained students in order to improve their job performance.
  • Assigned tasks to associates to fit skill levels and maximize students performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed and implemented strategies to increase student satisfaction and loyalty.
  • Monitored student performance and addressed issues.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed contracts before signing them on behalf of the organization.
  • Conducted quality, timely performance feedback and performance appraisals.Of students
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Leveraged [Software] skills to input and compile data gathered from various sources. Government programs
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained strong leadership skills by managing projects from start to finish.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.

Education

Office Administration - Microsoft Mous

Academy of Learning Edmonton
Edmonton, AB
09-1998

worked toward degree in Business

U of A
Edmonton, AB

Skills

  • Business Development
  • Staff Development
  • Policy Implementation
  • Operations Management
  • Performance Management
  • Business Administration
  • Performance Evaluations
  • Staff Management
  • Customer Relationship Management (CRM)
  • Time Management
  • Schedule Preparation
  • Team Leadership

References

References available upon request.

Timeline

Receptionist

CenturyVallen
10.2002 - 06.2024

Cais Manager

Academy of Learning
05.2001 - 10.2001

Office Executive 2nd Girl

Canada Safeway
04.1972 - 04.2024

Office Administration - Microsoft Mous

Academy of Learning Edmonton

worked toward degree in Business

U of A

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Karen Simaeys