Karen Sevigny
Winnipeg,Canada
Summary
Dynamic and detail-oriented professional with over 10 years of customer service experience and 3 years of Career Advising expertise. Proficient in providing administrative support in fast-paced office environments, with strong organizational and communication skills. Adept at managing clerical tasks, assisting in resume and cover letter preparation, and delivering staff support. A dependable team player who excels in working independently, maintaining productivity, and ensuring tasks are completed efficiently and on time.
Overview
26
26
years of professional experience
Work History
Career Advisor
Winnipeg Adult Education Centre
Winnipeg, Canada
09.2021 - 06.2024
- Provide personalized guidance to students, assisting them with resume writing, cover letters, and job search strategies
- Schedule presentations by outside resources to develop students’ knowledge of educational and career-related options
- Ability to set priorities, work efficiently, and ensure all deadlines are scheduled and met
- Assist with identification of potential award and scholarship recipients
- Guide students through scholarship/bursary searches and application processes, ensuring individuals are meeting guidelines of selection committee
- Assisted student with scholarship application which resulted in $80,000 scholarship
- Effectively communicate with various internal departments verbally and in writing, assuring information remains confidential and matters are dealt with discretely
- Facilitate myBlueprint—an innovative career exploration platform—to students in classroom settings
- Emphasized importance of effective resume writing and demonstrated how myBlueprint can enhance their career planning journey
- Direct students to appropriate resources to ensure their mental and emotional health
Volunteer
Elementary School Level
Pincourt QC, Summerside PEI, Okotoks, Calgary AB
09.2010 - 03.2020
- Assisted in classrooms with one-on-one reading and math
- Aided teachers with classroom science experiments and desk work
- Supervised small groups of children on field trips
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Floral Designer/Manager
Village Flower Shop
O’Leary, Canada
11.2016 - 06.2017
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Balanced cash at end of day
Team Leader/Facilitator
Stratford Career Institute
Montreal, Canada
01.2002 - 01.2005
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service Representative/Ambassador
CIBC
Canada
01.1998 - 01.2001
Education
Bachelor of Arts - History
University of Manitoba
Winnipeg, ManitobaHigh School Diploma -
Kelvin High School
Winnipeg MBSkills
- Advising
- Strong Organization
- Office Skills
- Time Management Skills
- Cultural Competence
- Effective Interpersonal Skills
- Collaborative Problem-Solving
- Confidentiality
References
References are available upon request.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Career Advisor
Winnipeg Adult Education Centre
09.2021 - 06.2024
Floral Designer/Manager
Village Flower Shop
11.2016 - 06.2017
Volunteer
Elementary School Level
09.2010 - 03.2020
Team Leader/Facilitator
Stratford Career Institute
01.2002 - 01.2005
Customer Service Representative/Ambassador
CIBC
01.1998 - 01.2001
Bachelor of Arts - History
University of Manitoba
High School Diploma -
Kelvin High School