Karen Scott
Perris
Summary
Accomplished District Manager with a proven track record at Spirit Halloween LLC, enhancing store performance through effective team leadership and inventory management. Excelled in creating positive work environments, boosting employee morale, and driving sales conversion rates. Skilled in customer service management and problem-solving, consistently achieving and surpassing sales targets.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
19
19
years of professional experience
Work History
Store Manager
Party City
05.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Halloween City
07.2021 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
District Manager
Spirit Halloween LLC
07.2020 - 11.2021
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Merchandise Manager
Home Depot
03.2018 - 07.2021
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Lead Manager
Petco Animal Supplies Stores Inc.
05.2006 - 08.2018
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Cultivated strong relationships with local animal rescue organizations by offering pro bono services to prepare animals for adoption into forever homes.
- Mentored junior trainers to develop their skills in positive reinforcement methods and understanding of canine psychology.
- Developed comprehensive lesson plans to address specific behavioral issues in dogs, resulting in successful rehabilitation.
- Led workshops for pet industry professionals on topics such as aggression management, fear-based behaviors, and separation anxiety solutions.
- Developed an innovative approach to dog training by integrating practices from various fields, including animal behavior science, sports psychology, and human motivational theories.
- Conducted group classes for basic obedience, puppy socialization, and advanced off-leash skills, promoting well-mannered pets.
- Implemented safety protocols during training sessions to minimize risk of injury for both dogs and handlers alike.
- Stayed up-to-date on current trends within the dog training industry by attending seminars/webinars covering new research findingsmethods.
- Improved dog behavior by designing and implementing personalized training programs for each animal.
- Increased client satisfaction by providing clear communication, progress reports, and post-training followup.
Education
Diploma - General Studies
Ellison High School
Killeen, TX05.1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
Timeline
Store Manager
Halloween City
07.2021 - 11.2023
Store Manager
Party City
05.2021 - Current
District Manager
Spirit Halloween LLC
07.2020 - 11.2021
Merchandise Manager
Home Depot
03.2018 - 07.2021
Lead Manager
Petco Animal Supplies Stores Inc.
05.2006 - 08.2018
Diploma - General Studies
Ellison High School
Similar Profiles
Naomi AngelesNaomi Angeles
Team Lead at Party CityTeam Lead at Party City
Cierra ConnellyCierra Connelly
Cashier Team Lead at Party CityCashier Team Lead at Party City
Markelle RossMarkelle Ross
Manager at Party CityManager at Party City