Karen Sayfee
East St. Paul,Manitoba
Summary
Reliable employee seeking part-time position. Offering excellent communication and good judgment. Very flexible with availability. Looking to learn and be a part of a positive work environment.
Overview
6
6
years of professional experience
Work History
Server
Boston Pizza
12.2022 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Lifeguard
YMCA-YWCA of Winnipeg- Elmwood-Kildonan
09.2022 - 05.2023
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Swim Instructor
YMCA-YWCA of Winnipeg- Elmwood-Kildonan
09.2022 - 05.2023
- Taught swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Managed around 50 swimmers per shift.
Entry Point Screener
IERHA
09.2022 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Cultivated warm relationships with regular patients.
- Managed and directed over 100 patients and loved ones per shift.
Research Lab Assistant
St. Boniface Research Center
01.2018 - 09.2020
- Data entry
- Oriented and trained new laboratory students and assistants in techniques.
- Characterized materials using analytical techniques and formulated recommendations based on results.
- Recorded and summarized experiment results
- Made samples for future experiments
- Ran experiments and tests independently and as part of a team.
Customer Service Agent
24-7 Intouch
04.2020 - 06.2020
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved over 40 customer issues per shift by researching and exploring alternatives, implementing solutions, and escalating unresolved problems to upper management.
Education
Bachelor of Science -
University of Manitoba
Winnipeg, MB05.2023
High School Diploma -
St. John's-Ravenscourt School
Winnipeg, MB06.2017
Skills
- Calm and Professional Under Pressure
- Active Learning
- Great Critical Thinking Skills
- Cooperative Attitude
- Situational Awareness
- Efficient and Detail-Oriented
Hobbies
Painting
Swimming
Playing the violin
References
YMCA lifeguard and swim instructor supervisor: kelsey.taylor@ymanitoba.ca
Lab assistant supervisor: Pema Raj: 204-588-8392.
Entry point screener supervisor: Tracy Abraham: tabraham@ierha.ca
Boston Pizza server: Derek Hanlon: dhanlon80@icloud.com
Timeline
Server
Boston Pizza
12.2022 - 01.2024
Lifeguard
YMCA-YWCA of Winnipeg- Elmwood-Kildonan
09.2022 - 05.2023
Swim Instructor
YMCA-YWCA of Winnipeg- Elmwood-Kildonan
09.2022 - 05.2023
Entry Point Screener
IERHA
09.2022 - 11.2022
Customer Service Agent
24-7 Intouch
04.2020 - 06.2020
Research Lab Assistant
St. Boniface Research Center
01.2018 - 09.2020
Bachelor of Science -
University of Manitoba
High School Diploma -
St. John's-Ravenscourt School
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