Karen Santos
Sacramento
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management, while greeting visitors and managing phones. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
21
21
years of professional experience
Work History
Office Administrator/ Accounts Payable
Propertyworks Real Estate Solutions
Sacramento
09.2022 - 04.2024
- Scan and upload AP invoices into Yardi, perform check runs, mail out checks, and solve past-due notices.
- Schedule maintenance work orders.
- Confirm that property tax bills for each property are uploaded into Yardi to be paid.
- Perform other administrative duties as needed.
- Managed daily office operations for a real estate solutions firm.
- Assisted with month-end closing activities as needed.
Office Administrator
WindowWorld of Greater Sacramento
Sacramento
01.2022 - 09.2022
- Set in-home estimates for the sales team from the showroom.
- Enter contracts into the CRM system to track the customer orders of windows and doors.
- Perform other administrative duties as needed.
- Answered phones, scheduled appointments, and provided general office information.
Retail Sales Associate
IPull- UPull Auto Sales
Sacramento
02.2021 - 01.2022
- Interact directly with retail customers in the retail area, and at the point of sale.
- Count the till to make sure that your till matches for each shift.
- Scheduling dates to pick up vehicles, and checking in the vehicles when they come into the yard.
- Talking to or calling customers to get the proper documents that are needed for us to purchase their vehicle, and inspect the vehicle before payment.
- Assisted with customer requests and answered questions to improve satisfaction.
Lease Analyst
Colliers International
Sacramento
03.2018 - 08.2020
- Lead auditor for Common Area Maintenance stipulations for a national fitness chain, enforcing compliance with lease agreements between the property manager and the fitness club.
- Maintained current files for a major client.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Property Administrator
Colliers International
Sacramento
09.2005 - 03.2018
- Maintained current legal documentation (e.g., insurance certificates) required for property management files.
- Worked with tenants and vendors to update documentation as required.
- Prepared annual budgets for multiple physical holdings.
- Orchestrated the annual review of Common Area Maintenance notifications to tenants.
- Established account management of new property management acquisitions.
- Oversaw maintenance requests and scheduled service providers efficiently.
- Assisted in monthly financial reporting for property management operations.
- Developed strong relationships with tenants to enhance satisfaction and retention.
- Completed day-to-day duties accurately and efficiently.
Accounts Payable Clerk
Colliers International
Sacramento
09.2003 - 09.2005
- Managed financial accounts for Sacramento, San Diego, and Phoenix properties, including data entry, producing invoices, weekly payment scheduling to vendors, monthly mortgage payments, and annual property tax calculations and payment.
- Facilitated productive communication between assigned offices, vendors, and clients.
- Resolved customer inquiries regarding bills and payments.
Education
BBA - Business Administration, Human Resources, Child Development/Business
San Jose State University
San Jose12.2001
Skills
- Microsoft Office Suite
- Budget preparation
- Accounts payable
- Financial reporting
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Document scanning
- Mail handling
- Customer service and support
- Data management systems
- Multi-tasking ability
References
- Beth Farrell, Senior Lease Auditor, Colliers International, 301 University Avenue, Suite 100, 916-929-5999, Beth.farrell@colliers.com
- Melissa Mangum, personal friend, 907-830-7336
References
References available upon request.
Timeline
Office Administrator/ Accounts Payable
Propertyworks Real Estate Solutions
09.2022 - 04.2024
Office Administrator
WindowWorld of Greater Sacramento
01.2022 - 09.2022
Retail Sales Associate
IPull- UPull Auto Sales
02.2021 - 01.2022
Lease Analyst
Colliers International
03.2018 - 08.2020
Property Administrator
Colliers International
09.2005 - 03.2018
Accounts Payable Clerk
Colliers International
09.2003 - 09.2005
BBA - Business Administration, Human Resources, Child Development/Business
San Jose State University
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