Karen Sangpanjun
Elk
Summary
Dynamic Member Engagement Representative at Kaiser Permanente with a proven track record in enhancing member satisfaction through effective problem-solving and collaboration. Skilled in data analysis and strategic initiative implementation, I excel in fast-paced environments, ensuring timely responses and personalized recommendations that significantly improve member experiences.
Overview
20
20
years of professional experience
Work History
Member Engagement Representative
Kaiser Permanente
03.2024 - Current
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Monitored membership data to identify trends, opportunities, and areas of improvement in engagement strategies.
- Collaborated with cross-functional teams to develop and implement strategic engagement initiatives.
- Ensured timely response and appropriate handling of incoming emails/phone calls/messages from existing or prospective members seeking information about available offerings and options within our portfolio.
- Improved overall member experience with thorough product knowledge and personalized recommendations.
Staffing and Payroll
Kaiser Permanente
11.2011 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Pharmacy Technician
Kaiser Permanente
02.2006 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Cashier
Education
High School Diploma -
Luther Burbank
Sacramento, CA06-1996
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
Timeline
Member Engagement Representative
Kaiser Permanente
03.2024 - Current
Staffing and Payroll
Kaiser Permanente
11.2011 - 03.2024
Pharmacy Technician
Kaiser Permanente
02.2006 - 11.2019
High School Diploma -
Luther Burbank
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