Karen Sanchez
San Francisco
Summary
Dynamic and compassionate professional with extensive experience in patient care and customer service at Urology Practice. Proven ability to enhance patient satisfaction through effective communication and HIPAA compliance. Skilled in EMR management and vital sign monitoring, consistently delivering high-quality support in fast-paced environments. Reliable team player dedicated to fostering positive relationships.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate
Beverages & More, Inc.
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Lead Visual Merchandiser
Pottery Barn
11.2020 - 09.2024
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Streamlined store layout to maximize space utilization, resulting in better product visibility and accessibility.
- Improved store aesthetics by incorporating relevant themes into the design of displays and signage material.
- Upheld exacting standards store-wide for consistent and successful appeal to customers.
- Managed inventory levels, ensuring optimal stock availability for visually appealing merchandise displays.
- Developed engaging seasonal promotions with unique visual elements for increased revenue generation.
- Collaborated with store management to execute targeted marketing campaigns and promotional events.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
Back Office Medical Assistant
Urology Practice
10.2003 - 07.2009
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Placed laboratory tests and scan results in EMR for provider review.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Ordered prescription refills on behalf of existing office patients.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Assisted in maintaining adequate inventory levels of medical supplies through diligent tracking and cost-effective ordering practices.
- Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Supported practice growth with timely follow-up calls to patients, improving retention rates and overall satisfaction.
- Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
- Streamlined back office operations for increased efficiency by implementing new organizational systems.
- Optimized appointment scheduling to reduce wait times and maximize physician availability.
- Contributed to ongoing quality improvement initiatives within the practice by identifying opportunities for process enhancements.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
St. Luke's Hospital Emergency Department
09.2000 - 04.2001
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
Education
Medical Assistant, Phlebotomy, EKG Tech. - Medical
Bay Area Medical Academy
San Francisco, CA07-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Sterile technique
- Adaptable
- Prioritizing stat orders
Certification
CPR/AED certified through the American Red Cross and CPR certified through my school also.
Languages
Spanish
Limited Working
Timeline
Sales Associate
Beverages & More, Inc.
02.2024 - Current
Lead Visual Merchandiser
Pottery Barn
11.2020 - 09.2024
Back Office Medical Assistant
Urology Practice
10.2003 - 07.2009
Medical Assistant
St. Luke's Hospital Emergency Department
09.2000 - 04.2001
Medical Assistant, Phlebotomy, EKG Tech. - Medical
Bay Area Medical Academy
Similar Profiles
Poonam KhaliaPoonam Khalia
Senior Commercial Area Key Account Manager (FC and IC) at Hindustan Coca-Cola Beverages Pvt Ltd /Kandhari Global Beverages Private limitedSenior Commercial Area Key Account Manager (FC and IC) at Hindustan Coca-Cola Beverages Pvt Ltd /Kandhari Global Beverages Private limited
David SanchezDavid Sanchez
Production Technician at Coca Cola Southwest BeveragesProduction Technician at Coca Cola Southwest Beverages
Reico MinnisReico Minnis
Retail Sales Merchandiser at Pepsi BeveragesRetail Sales Merchandiser at Pepsi Beverages
M. Sean SilverM. Sean Silver
Tour Guide at Dylan's ToursTour Guide at Dylan's Tours
Hukh Ren Hao Timothy Chin HaoHukh Ren Hao Timothy Chin Hao
Project Manager/Senior Consultant at Slice Consulting at Syracuse UniversityProject Manager/Senior Consultant at Slice Consulting at Syracuse University