Karen Salazar
Hawthorne
Summary
Goal-oriented Instructional Assistant caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
8
8
years of professional experience
Work History
Bilingual Instructional Assistant
Lawndale Elementary School District
11.2019 - 08.2021
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Took part in professional development workshops to boost skills.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Afterschool Program Leader L.E.A.P
Lennox School District
01.2019 - 06.2020
- Observed and assessed classroom activities to verify conformity with quality standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Modernized instructional plans and educational approaches to enhance student learning.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Tier 3 Technical Support Representative/QA Specialist
Fuhu Inc, Mazarine
08.2013 - 10.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Bachelor of Arts - Spanish
Loyola Marymount University
Los Angeles, CA12.2021
Skills
- Classroom Instruction
- Spanish Writing
- Lesson Planning and Preparation
- Strong Work Ethic and Dependable
- Call Volume and Quality Metrics
- Managing Multiple Tasks
- Staff Training
- Filing
- Customer Service
- Google Docs
- Experience with Diverse Student Populations
- Technical and Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Instructional Assistant
Lawndale Elementary School District
11.2019 - 08.2021
Afterschool Program Leader L.E.A.P
Lennox School District
01.2019 - 06.2020
Tier 3 Technical Support Representative/QA Specialist
Fuhu Inc, Mazarine
08.2013 - 10.2014
Bachelor of Arts - Spanish
Loyola Marymount University
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