Karen Royal

Shift Supervisor

Rite Aid

04.1982 - 06.2025

Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Increased sales performance through effective upselling techniques and staff training initiatives.
Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Completed cash and credit card transactions accurately using POS software.
Resolved conflicts between employees to maintain positive and productive work environments.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Cultivated professional working relationships with peers and supervisors.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Oversaw loading and unloading of packages in warehouse.
Coordinated project workflows for departments.
Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.