Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Rondeau

Edmonton,AB

Summary

Accomplished a forty year career at TD Bank. Majority of career in personal lending. Stared at the branch customer facing level. In 1999 moved to a back office credit center. Personal lending as an individual and then in various team manager positions overseeing teams of lenders. The last 3 years of my career was in an individual lending position handling employee loans. Worked remotely in Edmonton for the Tororonto office department.

Overview

44
44
years of professional experience

Work History

Retired

TD Bank
12.2020 - Current
  • Volunteer at distribuion center for Church of Jesus Christ of Latterday Saints

Credit Manager Retail Risk Management

TD Bank
06.2017 - 12.2020
  • Work cross-functionally with branches and mortgage sales force , management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.

Team Manager Retail Risk Management

TD Bank
01.2012 - 06.2017
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Various Personal Credit Positions

TD Bank
09.1980 - 06.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma Matriculation -

Victoria Composite High School
Edmonton, AB
06.1974

Skills

Dependable and energetic

Motivated to succeed in new opportunities

Friendly and helpful

Motivated to learn new skills

Languages

English
Full Professional

Timeline

Retired

TD Bank
12.2020 - Current

Credit Manager Retail Risk Management

TD Bank
06.2017 - 12.2020

Team Manager Retail Risk Management

TD Bank
01.2012 - 06.2017

Various Personal Credit Positions

TD Bank
09.1980 - 06.2017

High School Diploma Matriculation -

Victoria Composite High School

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Karen Rondeau