KAREN ROMUALDO
HR Manager
Ajax,ON
Summary
To obtain employment as an Customer relations Officer.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
HR Manager
Premium Healthcare Providers
Etobicoke, ON
11.2022 - 09.2023
- Developed and implemented HR strategies to improve employee engagement and retention.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Assisted in the development of policies related to human resources management.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Coordinated training programs for new employees and existing staff members.
- Responded promptly to employee inquiries about policies or procedures.
Customer Service Representative
Accolade Group
Richmond Hill, Canada
02.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Personal Assistant / Consultant
JINB Corporation
Quezon City, Philippines
04.2018 - 12.2020
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Supervisor
BSGE Consumers Enterprises
Quezon City, Philippines
04.2016 - 03.2018
- Responsible for managing activities that are part of the production, marketing strategies, and contingency planning for the company
- Managing quality assurance programmes
- Overseeing inventory, distribution of goods and facility lay out.
Supervisor Billing and General Inquiry
Concentrix former Convergys Philippines Services Corporation
01.2008 - 02.2016
- Ensure Agents are performing against targets
- Reviewing Agents performance and coaching them to do so
- Updating, and preparing performance reports for, the call center manager.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Bachelor of Arts - Psychology
Pamantasan Ng Muntinlupa
Philippines04.2010
Skills
- Recruitment and Staffing
- Company Policies
- Employee Evaluations
- New Employee Orientation
- Employee Benefits Management
- Customer Order Management
- Customer Relationship Management
- Customer Service
- Good Communication Skills
- Complaint Resolution
Work Preference
Work Type
Full TimePart TimeTimeline
HR Manager
Premium Healthcare Providers
11.2022 - 09.2023
Customer Service Representative
Accolade Group
02.2021 - 12.2021
Personal Assistant / Consultant
JINB Corporation
04.2018 - 12.2020
Supervisor
BSGE Consumers Enterprises
04.2016 - 03.2018
Supervisor Billing and General Inquiry
Concentrix former Convergys Philippines Services Corporation
01.2008 - 02.2016
Bachelor of Arts - Psychology
Pamantasan Ng Muntinlupa
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