Karen Rodriguez
Huntington Beach
Summary
Experienced and dedicated Front Desk Coordinator with over 12 years of expertise in dental office administration. Demonstrated success in efficiently managing front office operations, optimizing patient scheduling, and proficiently handling insurance verification and billing processes. Acknowledged for significantly reducing accounts receivable, providing comprehensive training to new staff members, and fostering lasting patient relationships. Eager to secure a full-time role within a collaborative, high-performing team where skills can make a valuable contribution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Beach House Pediatric Dentistry
01.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Treatment Coordinator
Dodds Dental
10.2021 - 01.2024
- Coordinating advanced treatment plans and scheduling accordingly
- Significantly reducing Accounts Receivable within six months of hire date
- Researching and establishing a working relationship with a licensed collection agency
- Payment collection and follow-up communication with patients with outstanding balances
- Developing custom financial agreements
- Managing front office daily tasks
- Finding hygiene coverage when hygienist is out for the day
- Train new front office employee
- Coordinate lunch in learns
- Eaglesoft Software
Treatment Coordinator
Keon Jung Corporation
10.2018 - 09.2019
- Collect payment
- Scheduling for four Doctors -Oral Surgeon -Orthodontics -General Dentist (2)
- 50 patients a day
- Verify Insurance (PPO and Medical)
- Confirm Appointments
- Faxing and documenting reports
- Presenting Treatment Plans
Front Office / Dental Assistant
Andrew Spath DDS
02.2017 - 10.2018
- Eagle Soft Software
- Schedule patients
- Confirming appointments
- Greeting patients
- Answering calls
- Send PO videos
- Manage facebook page
- Vital factors; End of the month report
- Emailing patients
- Verifying insurances
- Help with getting office prepared for OSHA
- Faxing/Scanning
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Call center/ Receptionist
Aava Dental Corporation
02.2016 - 08.2017
- Dental Assistant
- Schedule patients for eight different offices.
- Fee Schedules
- Help with getting offices prepared for OSHA
- Assist the CEO with different projects
- Faxing/Scanning
- Reaching out to patients
- Setting up meetings
Dental Assistant
Denny Fang Endodontic
02.2014 - 06.2015
- Prepare rooms
- Seat Patients
- X-rays / 3D
- Insurance
- Front Office
- Faxing/ Scanning
Education
Ocean View High School
Huntington Beach, CAGeneral Education
Orange Coast College
Costa Mesa, CA01.2013
Dental Assisting Program
Concorde Career College
Garden Grove, CA01.2013
Skills
- Appointment scheduling
- Office administration
- Financial counseling
- Insurance verification
- Patient care coordination
- Treatment Planning
- Customer service
- Organizational skills
- Scheduling
- Patient outreach and Follow-up
- Payment collection
Certification
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Beach House Pediatric Dentistry
01.2024 - Current
Treatment Coordinator
Dodds Dental
10.2021 - 01.2024
Treatment Coordinator
Keon Jung Corporation
10.2018 - 09.2019
Front Office / Dental Assistant
Andrew Spath DDS
02.2017 - 10.2018
Call center/ Receptionist
Aava Dental Corporation
02.2016 - 08.2017
Dental Assistant
Denny Fang Endodontic
02.2014 - 06.2015
General Education
Orange Coast College
Dental Assisting Program
Concorde Career College
Ocean View High School
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