Karen Robinson
Divine Consign
Ancaster,ON
7
years of professional experience
Motivated customer service specialist with over 30 years retail experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic with extensive background in conflict resolution and customer care.
Work History
Store Manager
2 Years 9 Months- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Customer Service Manager
2 Years 3 Months- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
Travel/Tourism
Skills
Trusted key holder
Exceptional communication skills
Creative problem solver
Quick learner
Proficient in cash management
Multi-line phone talent
Strong client relations
Credit card processing
Dependable
Timeline
Store Manager
Divine Consign
09.2013 - 06.2016Read More
Customer Service Manager
Logo Dogz
06.2009 - 09.2011Read More
Southeastern Academy
Travel/Tourism
Read More