Karen Reyes
Richmond
Summary
Resourceful Supervisor, with extensive experience in Distribution Centers. A leader who offers history of success in coordinating and monitoring operations across various departments, including returns department. Effective leader and problem-solver dedicated to promote organizational efficiency and success. A self motivated leader and highly committed, with hardworking mentality to always improve and drive the team to success. Outgoing and collaborative individual with dedication to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building relationships with internal and external business associates to meet consumers expectations.
Overview
7
7
years of professional experience
Work History
DC Supervisor
Paylocity
08.2023 - Current
- Plan operations to meet established schedules, including employee daily functions, deliveries and pick ups.
- Conduct daily team meeting, focusing on production, goal, and safety etc.
- Jump on production when extra support is needed.
- Onboarded exceptional candidates to boost team productivity and operational efficiency.
- Resolve conflicts promptly to promote positive environment for customers: by working closely with carriers and vendors.
- Generate production reports to help senior leadership make accurate operational plans and decisions.
- Mentor newly hired employees on operating equipment and safety. Conduct training sessions to educate employees on best practices and procedures to increase profitability.
- Conduct 1:1 with employees to evaluate performance.
- Took charge in any priority merchandise or escalation and provided a quick and effective resolution.
- Mange time cards for employees.
Warehouse Lead
Tempur Sealy
08.2019 - 09.2022
- Supervised warehouse operations by managing employees during shifts and delegated work responsibilities.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Manage data in spreadsheets and reports.
- Handle technical issues for employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Control turnover and waste, enhance output and boost overall quality.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Enforced 6S's
- Maintained compliance with company policies, objectives and communication goals.
- Was part of Training With In committee (TWI) and Kaizen events.
Distribution Lead
William Sonoma Inc
06.2017 - 08.2019
- Received trailers and checked shipments against paperwork and signed documents. Head of yard control.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Managed team of unloaders, prioritize trailer offloads, and communicate with customer service once escalated merchandise was offloaded.
- Managed outbound shipments, to meet ETA's and keep delivery rate at 98% on time.
- In the returns department I worked closely with delivery drivers to access reason for return. Inspected merchandise upon return and redirected to correct department. Worked closely with customer service team, to provide a fast and effective solution to escalated customers.
- Scheduled pickups and deliveries to maintain smooth operations.
Education
BBA - Accounting And Business Management
Contra Costa College
San Pablo, CA06.2025
High School Diploma -
Richmond High School
Richmond, CA06.2015
Skills
- Bilingual
- Strong communication skills
- Detail oriented
- Great time management
- Fast learner
- Organized
- Complex Problem Solver
- Judgement and decision making
- Staff Management
- Computer literate
- WMS expierence
- Inventory Control
Timeline
DC Supervisor
Paylocity
08.2023 - Current
Warehouse Lead
Tempur Sealy
08.2019 - 09.2022
Distribution Lead
William Sonoma Inc
06.2017 - 08.2019
BBA - Accounting And Business Management
Contra Costa College
High School Diploma -
Richmond High School
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