Karen Ralon Flores
Cambridge,ON
Summary
Experienced sales specialist skilled in cultivating performance-driven cultures dedicated to ongoing improvement and revenue expansion. A results-oriented leader with a track record of sustained growth. Proficient in fostering enduring, fruitful client partnerships to elevate customer acquisition and market presence. Fluent in various sales strategies including cold calling, prospecting, and lead generation
Overview
13
13
years of professional experience
Work History
Sales Specialist
Five9 Solutions
01.2023 - Current
- Built strong client relationships through consistent communication and effective problemsolving.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Organized and participated in trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
SALES MANAGER
TELUS
02.2011 - 06.2017
- Managed team of 5+ setting up sales initiatives to motivate staff daily
- Took observations and gave feedback to sales reps in order to reach personal and sales goals
- Made yearly reviews for reps to reflect on accomplishments and set new career goals to foster future leaders
- Helped reps make career projections and action plans
- Coached and trained on daily/weekly/monthly sales targets leading them to achieve targets that were not usually in their range
- Created personalized sales training for each individual
- Continuously kept up with inventory and inventory counts
- Shipped and received merchandise in timely and efficient manner
- Analyzed sales reports and trends daily/weekly/monthly/annually
- Created efficient and functional schedules around business needs and traffic patterns
- Achieved daily/weekly/monthly sales targets both individually and for location by pushing current promotions and products
- Focused on customer service training and initiatives to retain customers
- Worked with 13 managers on weekly basis to obtain highest results in sales area
- Efficiently used all types of social media, email and communication platforms to relay messages.
Education
HEALTH SCIENCE DIPLOMA -
Fanshawe College Of Applied Arts And Technology
London, ONSkills
- Business Development and Planning
- Product and Service Sales
- Goals and Performance
- Empowers high-performing sales teams
- Verbal and written communication
- Positive and upbeat
- Coaching and mentoring
- Solution selling
- Self-Motivated
- Cold Calling
- Training And Support
- Leadership Development
- Implement Marketing Strategies
- Professional Manner
- Strategic Account Development
- Client Relations
- Sales Presentations
- Pipeline Management
- Upselling and Cross Selling
- Lead Generation
- Lead prospecting
- Client Account Management
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
Five9 Solutions
01.2023 - Current
SALES MANAGER
TELUS
02.2011 - 06.2017
HEALTH SCIENCE DIPLOMA -
Fanshawe College Of Applied Arts And Technology