Karen Proehl
KELOWNA,BC
Summary
Dynamic Sales Associate with proven expertise at Blue Trading Company Ltd., excelling in customer service and conflict resolution. Enhanced customer satisfaction through effective problem-solving and upselling strategies. Skilled in POS system operations and fostering teamwork, contributing to improved store performance and customer loyalty. Committed to creating a welcoming shopping environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Blue Trading Company Ltd.
04.2013 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed strong rapport with customers and created positive impression of business.
Education
City & Guilds 709 - Tourism And Hotel Management
Brighton College
Brighton, United KingdomSkills
- Customer service
- Problem-solving skills
- Store opening and closing
- Product knowledge
- Problem-solving
- Phone etiquette
- POS system operations
- Upselling strategies
- Order processing
- Flexible schedule
- Store maintenance
- Teamwork
Languages
Spanish
Limited Working
Certification
Alberta Best in Hotel and Tourism
Timeline
Sales Associate
Blue Trading Company Ltd.
04.2013 - Current
City & Guilds 709 - Tourism And Hotel Management
Brighton College
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