Karen Potts

Started and maintained a successful home cleaning business in the Burlington area with my business partner.

We advertised our services and developed strong relationships with clients through our consistent high quality services and friendly interactions, building trust and reliability.

We created an efficient schedule and demonstrated flexibility in response to clients individual needs. We provided exceptional customer service through active listening, problem solving abilities and clear communication skills.

I created a home daycare business from my home, offering children a safe and fun experience of daycare.

I developed strong relationships with the families of the children through open communication, addressing concerns and providing updates on their childs progress.

Reduced wait times for callers, promptly answering phone lines and directing calls as needed.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.

Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Answered multi-line phone system and enthusiastically greeted callers.

Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

Answered emergency calls for help from citizens and business owners.

Built excellent rapport and working relationship with community to build trust and improve upon communication.

Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.