Karen Potter
London,ON
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
15
15
years of professional experience
Work History
Health Record Clerk
St. Joseph's Health Care London
London
11.2022 - Current
- Responsible for the daily management/protection of patient records
- Experienced in chart retrieval for clinics and outside requestors
- Skilled in computerized and physical chart making/assembly
- Daily phone work includes understanding requests, appropriately transferring calls, and answering telephone queries
- Ordering of office supplies
- Medical terminology.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Central Processing Technician
Advanced Medical Surgery Center
London, ON
07.2022 - Current
- Daily Biological testing/documenting of autoclaves, industrial washers, scope machines, and other equipment
- Sterilization and assembly of surgical instrumentation
- Specialized training in scope management at three separate hospitals
- Passion for orthopedics
- Plate and screw trays
- Collaboration with O.R
- Teams to expedite patient care, pick cases, turn instruments around based on priority
- Operation and troubleshooting skilled in autoclaves, sonic washers, pasteurizers, sterrad machines
- Appointed Team Lead roles in departments and training responsibilities of new staff to the department
- Understanding scheduling in Union and NonUnion environments
- Experienced in ordering from external sources to meet department supply needs.
- Operated sterilization equipment to ensure compliance with safety standards and protocols.
- Managed inventory of surgical instruments, ensuring availability for procedures and reducing delays.
- Supported hospital accreditation efforts by maintaining detailed documentation on sterilization processes, ensuring compliance with regulatory standards.
- Increased overall department productivity by implementing Lean principles in central processing workflows.
Online Instructor and Faculty Advisor
Fanshawe College
London
01.2016 - Current
- To oversee course content; updating and modifying material ongoing for two courses in the program
- Replying to students' questions in a fast and reliable manner via college platforms
- Responsible for proctoring in-person exams at the college
- Fairly graded student assignments
- Solely in charge of lesson plans/organizing presentations within the Zoom program for groups of students
- Reported to and troubleshot concerns from students with college faculty as required
- Proficient in the task of accurately submitting final grades within their FOL online tally systems
- Scheduling visits/assessments with students while they are at their onsite clinical placements
- Proactively gathered feedback from both hospital host managers/student
- Review progress, mentor
- Gave advice, direction, and encouragement for success in the profession
- I was in charge of maintaining excellent working relationships between the college and the hospitals who agreed to facilitate ongoing learning opportunities/clinical placements for our students.
Laundry and Linen Porter
04.2018 - 11.2022
- Pick up of soiled linen and delivery of clean linen to appointed locations
- Use of large washers and dryers to clean items in house
- Ability to order and forecast needs of clinics while ordering supplies from a third-party supplier's online platform
- Taking phone calls from clinics and stocking their linen requests while communicating back orders
- Problem solving shortages
- Trusted with passcodes and keys to areas not available to the public
- Trusted to work independent of management/other team members
- Can read waybills and shipping documents.
On-site Technician
Sterilmed/Medique
07.2010 - 06.2017
- Managing the sales/service requirements of the Sterilmed/Medique account portfolio
- Executed weekly visit schedules to more than 20 hospitals in the southwestern Ontario corridor
- Responsible for safe use of a company vehicle
- Trusted with a company expense account/bookkeeping
- Communication via email, company cell phone, Excel spreadsheets
- Worked with third-party shippers to send out instruments for repair
- Face-to-face problem solving with customers on behalf of the company
- Assisted in conferences/presentations to hospitals and their staff on company mission statement/value of being a participant in the programs we offer.
Education
Certificate - Sterile Processing Technician
CSAO
12.2005
Diploma - EarlyChildhood Education
Fanshawe College of Applied Arts And Technology
01.1998
Sterile Processing
MDAO
03-2022
Skills
- Excels in autonomous work settings
- Effective at resolving complex issues
- Clear and concise messaging skills
- Calm and tactful approach
- Flexible in dynamic environments
- Skilled in data management and reporting tools
- Upholding patient privacy standards
- Digital document scanning
- Record management
- Data protection knowledge
- Accurate data entry
Languages
English
Full Professional
Tel
519-777 9001
Educationcertifications
- Early Childhood Education Diploma - Fanshawe College, London ON (04/1998)
- Central Services Techniques Course - Central Service Association of Ontario (11/2008) Recertification obtained (03/2022)
Timeline
Health Record Clerk
St. Joseph's Health Care London
11.2022 - Current
Central Processing Technician
Advanced Medical Surgery Center
07.2022 - Current
Laundry and Linen Porter
04.2018 - 11.2022
Online Instructor and Faculty Advisor
Fanshawe College
01.2016 - Current
On-site Technician
Sterilmed/Medique
07.2010 - 06.2017
Diploma - EarlyChildhood Education
Fanshawe College of Applied Arts And Technology
Certificate - Sterile Processing Technician
CSAO
Sterile Processing
MDAO