Karen Peterson
Chilliwack,BC - BRITISH COLUMBIA
Summary
Hardworking server gifted at reviewing team tasks to assure quality. Engaging, professional yet personable and successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 20 plus years in the hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Detail-oriented team player with strong organizational skills.
Overview
22
22
years of professional experience
Work History
Medic
Pro Med
09.2023 - 04.2024
- Collaborated with other healthcare professionals to provide quality patient care.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
Shift Leader
Olivers Bar And Restaurant
08.2022 - 08.2023
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Owner Operater
Blissed Out Yoga And Fitness
10.2014 - 04.2022
- Lead sold out yoga retreats internationally including Greece, Mexico, Nicaragua, Costa Rica, Bali, Hawaii.
- Taught daily yoga, breathwork, meditation, fitness at my studio.
- Oversaw hiring process for new instructors, from recruiting to training to onboarding.
- Developed a business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Senior Server
Joe Fortes Seafood & Chop House
06.2007 - 01.2012
- Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency and customer satisfaction without sacrificing attention to detail.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Diva At The Metropolitan
03.2002 - 09.2006
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
500HR Yoga Teacher Training - Yoga
Multistyle Yoga International
Costa Rica04.2019
Diploma Hospitality Management - Business
Vancouver Community College
Vancouver, BC05.2000
Skills
- Customer Service Management
- Shift Scheduling
- Analytical Thinking
- Cash Handling
- Staff Development
- Training Assistance
- Team Supervision
- Sales and Upselling
- Motivational Leadership
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Medic
Pro Med
09.2023 - 04.2024
Shift Leader
Olivers Bar And Restaurant
08.2022 - 08.2023
Owner Operater
Blissed Out Yoga And Fitness
10.2014 - 04.2022
Senior Server
Joe Fortes Seafood & Chop House
06.2007 - 01.2012
Server
Diva At The Metropolitan
03.2002 - 09.2006
500HR Yoga Teacher Training - Yoga
Multistyle Yoga International
Diploma Hospitality Management - Business
Vancouver Community College
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