Karen Penman

• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Created and implemented processes to ensure successful completion of projects.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Advised other departments on best practices related to managing large-scale projects.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
• Managed multiple projects with competing deadlines simultaneously.
• Developed and maintained project plans, timelines, and budgets.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Modified project plans when needed to better align with organizational objectives.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Developed and maintained project plans, timelines, and budgets.
• Managed multiple projects with competing deadlines simultaneously.
• Created and implemented processes to ensure successful completion of projects.
• Built and established strong partnerships with teams, vendors and contractors.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout mitigation and reconstruction.
• Conducted inspections of job sites for quality and progress.
• Prepared cost estimates for projects of varying sizes.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Proposed, reviewed and approved modifications to project plans.
• Submitted project deliverables to clients, consistently adhering to quality standards.

• Successfully managing a portfolio of 275 properties.
• Built relationships with service vendors and submitted associated billing statements, data entry for accounts payable/receivable.
• Coordinate with maintenance and contractors to promote timely repairs during tenancy and turnover after move-outs.
• Accurately prepare, scan, electronically/manually file lease agreements, addendums, statement of accounts, update reporting - rent rolls, vacancy reports, tenant information, utility connection.
• Collect monthly assessments, rental/management fees, deposits and payments.
• Develop and maintain strong working relationships with owners and tenants to minimize hassle for both parties.
• Remain calm and professional in stressful circumstances and effectively diffuse tense situations.

• Maintained accurate records of all correspondence with tenants, tenant screening and on-call 24/7 while properties were occupied.
• Inspected properties every week or as needed between tenants, took pictures and wrote reports regarding findings for submission to owner.
• Recognized for maintaining a loyal, long-term relationship with the owner and respective tenants by exceeding expectations.
• Handled complaints/requests and expedited maintenance requests.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.

Ability to voice concerns of residents/ co-workers effectively to administrative staff in a professional manner to resolve concerns.Awarded several certificates of recognition for performance, resident care and attendance.